Client Success Engineer, Digital Markets

Testing Site - JPMC; Greater London; On-site; GBP 52,000 - 78,000; Full time

Job summary

Neovest is seeking a Technical Client Service Associate to deliver front-line support for customers via email and phone. You will diagnose technical and business issues, coordinate with DBAs, developers, and traders, and escalate where needed.

You will work with OMS/EMS/FIX protocols, review incidents, and contribute to knowledge bases while maintaining strong client communication and service SLAs.

Qualifications

• You have Bachelor’s degree (or equivalent) and 3+ years in financial services/software client support.
• You communicate effectively in English, with strong problem solving and troubleshooting.
• You understand OMS/EMS/FIX protocol and basic trading/portfolio concepts.
• You know IT infrastructure, Windows OS, and can read/write complex SQL queries.
• You can work in a fast-paced environment and collaborate across teams.

Responsibilities

• Research, diagnose, troubleshoot and identify solutions to customer issues on application use and config.
• Provide prompt responses within SLAs as defined by service purchased.
• Prioritize incidents and manage multiple client issues simultaneously.
• Use Jira/Confluence to update, escalate and resolve incidents.
• Interact with client and firm management via written and verbal communications.
• Report software issues to Product Development and replicate where possible.
• Identify workarounds and contribute to Knowledge Base.
• Understand client business needs beyond immediate requirements.
• Analyze data to identify underlying principles and break down information.
• Manage tasks to maximize productivity and address database performance issues.

Education

Bachelor's degree

Tools

Jira

Confluence

SQL Server Management Studio

SQL

Job description

Neovest is seeking a Technical Client Service Associate to deliver front-line support for customers via email and phone. You will diagnose technical and business issues, coordinate with DBAs, developers, and traders, and escalate where needed.

You will work with OMS/EMS/FIX protocols, review incidents, and contribute to knowledge bases while maintaining strong client communication and service SLAs.