Client Success Director

Openr; London; On-site; GBP 65,000 - 95,000; Full time

Job summary

A leading company in software development seeks a Client Success Director to manage customer relationships and drive strategic growth. This pivotal role involves onboarding new customers, overseeing post-sale processes, and ensuring customer's sustained engagement and satisfaction with Openr services.

Benefits

Pension - 3% employer contribution

Life Assurance - 4x salary

25 days holiday per year plus Bank Holidays

Access to WeCare Employee Assistance Program

Cycle to Work Scheme

Qualifications

• Experience in customer success management.
• Proven experience in building customer relationships.
• Strong analytical and strategic skills.

Responsibilities

• Enable discovery phase with stakeholders.
• Own customer relationships post-sale.
• Drive growth through upsell opportunities.

Skills

Customer Relationship Management

Problem Solving

Strategic Thinking

Job description

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• Enable Discovery Phase: Carry out measured and targeted discovery activities with key prospect stakeholders pre sales.
• Build Deliverable Solutions: Defining a solution and how it will be delivered with new customers during the sales process, culminating in a signed statement of work.
• Own Customer Relationships: Serve as the primary contact for customers post-sale, driving adoption and long-term retention.
• Onboard & Enable: Develop an onboarding process that ensures customers experience and quick time-to-value with Openr.
• Drive Growth: Identify upsell and expansion opportunities within existing accounts to maximise customer value.
• Lead Success Strategy: Create processes to monitor customer health, track usage data, and proactively address pain points.
• Collaborate Cross-Functionally: Work closely with product, and technical teams to ensure customer feedback shapes the product roadmap and experience.
• Champion Customer Insights: Represent the voice of the customer internally, driving customer-first initiatives and improvements.
• Build the Function: Establish the tools, processes, and systems needed to scale Customer Success as the business grows.

Company Benefits

• Pension - 3% employer contribution
• Life Assurance - 4x salary
• Income protection - 75% salary after 26 weeks of sickness
• 25 days holiday per year plus Bank Holidays
• Access to WeCare Employee Assistance Program
• Cycle to Work Scheme
• Annual eyecare voucher w/Specsavers
• Wrkit Savings & Benefits platform

Interview Process

• Stage 1: screening, short call
• Stage 2: 1st round interview focused on your expertise
• Stage 3: Deep dive into how you'd take in the role
• Nick Liddle: Chief Customer Officer
• Joel Robinson: Founder an CTO

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service, Management, and Business Development

• Industries

  Software Development

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