Client Success Leader

Objectway; London; Hybrid; GBP 50,000 - 80,000; Full time

Job summary

A leading company is seeking a Client Success Leader to enhance customer experience and retain long-term clients. The successful candidate will manage client relationships, ensure service delivery meets expectations, and support operational activities in a hybrid work model. Ideal applicants should have a strong background in private banking or consulting with relevant experience.

Benefits

Challenging and progressive position

International work environment

Qualifications

• Bachelor's degree required, Master's preferred.
• 5+ years in similar roles, preferably in UK private banking or consulting.
• Experience managing client relationships and delivering exceptional customer service.

Responsibilities

• Provide direct support to clients and manage communication.
• Ensure service delivery meets contractual obligations and monitor SLAs.
• Support contract management, invoicing, and training for client success.

Skills

Communication

Relationship Management

Teamwork

Problem-solving

Customer Service Orientation

Analytical Skills

Education

Bachelor's degree

Master's degree (preferred)

Job description

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Client Success Leader

Location: London, 1 Canada Square, Level 28, Canary Wharf, E14 5AB, London (UK)

Description

Providing direct support to clients, addressing inquiries, monitoring the resolution of project/service issues, and assisting with onboarding, training, and adoption of products through day-to-day client management and communication.

Ensuring service delivery meets contractual obligations, monitoring SLAs and KPIs, and taking corrective actions when necessary.

Supporting contract management, invoicing, and billing, ensuring transparency and alignment with agreements.

Working towards a unified approach to enhancing the customer experience, meeting service goals, and fostering strong relationships.

Providing support into operational post-delivery activities, training, and follow-up as needed.

Focusing on long-term client retention by providing insights on customer trends, feedback, and potential growth opportunities.

Supporting the development and refinement of processes that drive client success and mitigate risks.

Required Skills

• Bachelor's degree required (Master's degree preferred)
• At least 5+ years of experience in similar roles or activities
• Experience in the UK private banking and/or wealth management sector or in software and/or consulting companies serving this sector

Personal Profile

• Strong communication skills
• Ability to manage relationships with clients and internal stakeholders
• Good teamwork skills
• Problem-solving skills and the ability to handle complex challenges
• Strong customer service orientation
• Good analytical skills and attention to detail

Contract & Compensation

Permanent employment, hybrid work model.

What We Offer

A challenging and progressive position within an international work environment.

Privacy & Equality

Please read our privacy policy at Objectway Privacy Policy. We are an equal opportunities employer and welcome applications from all qualified candidates regardless of race, sex, disability, religion, sexual orientation, or age.