Head of Customer Success

ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses; London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

Une entreprise innovante en plein essor cherche à recruter un Head of Customer Success. Avec l’ambition de transformer le coaching et le mentoring en entreprise, ce rôle stratégique nécessitera la direction d'une petite équipe pour maximiser l'usage et la satisfaction des clients. Le candidat idéal possède une expérience solide dans le domaine et saura inspirer confiance à son équipe.

Benefits

Travail hybride

26 jours de congés

Qualifications

• Expérience dans la direction d'une fonction Customer Success à petite échelle.
• Confiance pour optimiser les processus de service client.
• Capacité à travailler avec des décideurs RH et L&D.

Responsibilities

• Diriger une équipe Customer Success de moins de 5 personnes.
• Maximiser la rétention et la croissance des comptes.
• Collaborer avec les équipes des ventes, produits et support.

Skills

Leadership

Optimisation de Customer Success

Analyse de données pour décision

Education

Expérience dans un rôle similaire

Job description

ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses provided pay range

This range is provided by ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses . Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses

Customer Success, Sales and Client Management obsessed recruiter for the SaaS and Technology sectors. CS Insider and CS Connect insight partner.

The Company:

• Innovative scale-up looking to change the world of coaching and mentoring in the corporate world.
• Well-funded. Over $12mil to date, solid runway, a global client base and plans to 3x in the next 12 months!
• Led by founders who have an outstanding track record of growing businesses.
• A value and mission statement you can truly get behind!

The Opportunity:

These guys are a start-up, offering a tech-led AI solution aiming to change how mentoring and coaching is positioned and delivered. It’s a bit of a career enablement solution that drives employee growth, and naturally, the employer see’s the benefits. (The mission is to bring coaching and mentoring to everyone, not just senior figures)

It’s a small team of c.20 with 1 CSM already in the business. They have a book of c.25 live clients, really healthy pipeline and an ARR that sits around £1mil. The plan is to 3x revenue in the next 12 months and then you’ll have all the exciting growth that comes with that!

It’s a function that will need hands on steering, with a leadership team that understand the value of CS. That said, they want someone with the confidence and track record of optimising CS, maximising usage, retention and driving account growth. It’s a small team, so you’ll work closely with all departments (Sales, Product & support) – helping everyone pull in the same direction.

The Ideal Candidate:

• Previous experience leading a small customer success function (<5 in team) within a start-up business
• Previous experience in coaching/mentoring or L&D but as a service/solution, not just part of your role/remit.
• Prior success off growing and optimising a Customer Success function with a comparable ARR (£0 - £5mil ARR)
• Previous experience working within a HR-Tech or learning solution. Critically, working with HR or L&D decision makers.
• The confidence to make data and experience led decision that drive development of Customer Success within a start-up business environment.
• The confidence to challenge leadership with best practice, methodologies and approaches.
• A leader that can inspire confidence in the Customer Success and clos9ely linked teams.

The Package:

• A base salary up to £100k & options.
• Hybrid working 2x a week in Central London.
• 26 days holiday

And more!

ABR Talent are a specialist recruitment partner supporting start-up and scale-up SaaS businesses, with ‘growth engine’ roles such as Customer Success, Sales, Account Management and Support. If you are looking to grow your career in this space, get in touch!

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service and Sales

• Industries

  Technology, Information and Media, Software Development, and E-Learning Providers

Referrals increase your chances of interviewing at ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses by 2x

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