Client Success Associate at Retail Insights

Retailinsights; Greater London; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Travel opportunities

Competitive compensation

Growth potential

Networking with leaders

Transferable skills development

Job summary

Retail Insights is seeking a Client Success professional to own client relationships from onboarding to post-event delivery. You will coordinate with sales, marketing, and operations to ensure exceptional service, manage sponsor expectations, and maintain CRM records.

Candidates with 3+ years in client/account management and a UK work permit are preferred. Training in CRM and Google Docs Editors is essential.

Qualifications

• 3+ years of experience in client management, account management, or customer success roles.
• Bachelor’s or Master’s degree with outstanding results.
• UK work permit required.
• Fast learner and proficient with new systems.
• Proficiency in CRM software and Google Docs Editors suite.

Responsibilities

• Collaborate with internal teams, including sales, marketing, and operations, to coordinate resources and deliver exceptional service to clients.
• Aligning on Sponsors expectations - pre & post sale, ensuring the sales process is deliverable.
• Serve as a primary point of contact for clients, from planning through delivery of events.
• Maintain accurate records of client interactions, contracts, and agreements using our CRM.
• Provide daily support to sponsors to facilitate their registration through our internal systems.
• Build an internal knowledge base and assist with onboarding of new clients.
• Collect feedback from clients post-event to evaluate satisfaction and identify areas for improvement.

Skills

Client management

Account management

Customer success

Education

Bachelor’s degree

Master’s degree

Tools

CRM software

Google Docs Editors

Job description

About us

Retail Insights is Northern Europe’s leading retail forum. We are strengthening the retail ecosystem by building a platform for insights, inspiration, and networking, connecting more than 3,000 leaders yearly from more than 15 countries.

Retail Insights is part of United Media (https://www.united-media.com/) which focuses on building large scale industry media and conferences products in sectors such as insurance, HR, private equity, retail, etc. As of today, we have organically launched 8 media companies and acquired one.

What we offer you

As our Client Success, you get the unique opportunity to take ownership of our success. To ensure a never-ending growth curve, we provide you with:

• The opportunity of having a real impact - You’ll be getting operational experience in a start-up where both your work and the results are highly tangible and matter to the business.
• Unlimited growth potential in our company - we strongly believe in and have a track record of promoting internally.
• Travel opportunity: You will be joining our conferences overseas.
• Invaluable transferable skills - boost your interpersonal, organisation and project management skills through experience
• Attractive compensation package.
• Gain a lot of new relationships with global industry leaders while growing your personal brand.

Responsibilities:

• Collaborate with internal teams, including sales, marketing, and operations, to coordinate resources and deliver exceptional service to clients.
• Aligning on Sponsors expectations - pre & post sale, ensuring the sales process is deliverable.
• Serve as a primary point of contact for clients, once they have signed the contract, from the initial planning stages through the delivery of the events.
• Maintain accurate records of client interactions, contracts, and agreements using our CRM.
• Providing daily support to sponsors to facilitate their registration through our internal management systems.
• Building an internal knowledge base and helping with the onboarding of new clients.
• Collect feedback from clients post-event to evaluate satisfaction levels and identify areas for improvement.

What we expect from you

we are looking for candidates who:

• Take ownership of everything you do, be proactive and follow through on commitments.
• Are well-organised, and detail-focused and display the ability to structure and prioritise their work.
• Have acquired a bachelor’s or master’s degree with outstanding results
• Have a UK work permit
• Fast learning and competent with new systems
• Proficiency in CRM software and Google Docs Editors suite.
• 3+ years of experience in client management, account management, or customer success roles.

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