Client Style Advisor

Stella McCartney; Bicester; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Retail commission scheme

Stella McCartney Discount Program

Uniform provided

Lunch allowance

Life assurance

Pension scheme

Medical insurance

Job summary

Stella McCartney at Bicester Village seeks a Client Style Advisor to act as brand ambassador, delivering exceptional service and driving customer loyalty. You will handle opening/closing duties, maintain stock presentation, assist with shipments and cycles, and uphold brand standards and PCI compliance.

You will build product knowledge, engage customers face-to-face, and develop strong clienteling, with opportunities to contribute to sales targets and rewards via commission.

Qualifications

• Excellent communication skills; English required, other languages helpful.
• Retail experience in luxury/fashion brands or outlets.
• Face-to-face customer service experience.
• Ability to adapt to frequent change and high-pressure environment.
• Strong clienteling experience.

Responsibilities

• Open/close the store and perform relevant duties.
• Maintain high standards of product presentation and stock replenishment.
• Assist with shipments, transfers and cycle counts as required.
• Handle customer complaints and resolve issues to customer and company satisfaction.
• Aim for a mystery shop score of 85% when you are the primary sales associate.
• Comply with all policies, procedures, PCI and security guidelines.

Skills

Excellent communication skills

Luxury retail experience

Customer service

Adaptability under pressure

Initiative in communication

Team player

Clienteling skills

Job description

Client Style Advisor – Bicester Village Outlet Overview

You will act as an ambassador for brand in our Bicester Village Outlet store. Your focus will be to maintain consistently exceptional standards of excellence in delivering a customer service experience which meets our on-brand focus. In doing so, creating and maintaining loyalty to both the store and the brand. Your Mission: Provide excellent service through continued commitment to our service values and standards. To know and achieve your, and the store's daily, monthly and annual sales targets. Demonstrate knowledge and understanding of different sales techniques, for example cross selling, to drive your sales and KPI's. Responsible for opening/closing the store, with any relevant tasks during this time. Maintain an understanding of current products, trends and collections and ensuring that clients are informed and aware. Handling customer complaints, seeking assistance where necessary, ensuring issues are resolved to the satisfaction of the customer and the company. Achieve a score of at least 85% in any mystery shop report in which you are the primary sales associate. Understand all policies, procedures and compliance. To ensure that all relevant procedures and policies are understood. To carry out work according to those standards. Presentation must be in line with company's uniform and grooming standards. Understand and align with PCI compliance policy and regulations, consistently. Adheres to Security and Health and Safety regulations. To replenish stock and maintain high standards of merchandise and product presentation. Maintain your designated ‘area of pride' Support the store with cycle counts and during bi annual inventories Support with the processing of shipments and transfers, in line with the relevant procedures. Additional ad hoc duties as when and where necessary within the defined levels of responsibility and accountability of the Client Style Advisor role.

Your Talent:

• Excellent communication skills. English is a requirement, other languages are helpful (Cantonese, Mandarin, Russian, Spanish, Arabic)
• Sales Experience ideally within a luxury brand and/or fashion outlet retail.
• Experience in a customer service role with face-to-face customer contact.
• Ability to adapt to frequent change and a high-pressure environment
• Ability to initiate contact and communication effectively
• Motivated by being a great teammate with a common goal
• Strong clienteling skills and experience

• Commission Scheme: Entitlement to participate in Stella McCartney's retail commission scheme.
• Discount: Eligible for the Stella McCartney Discount Programme.
• Uniform: You will receive a uniform to wear at work in the capacity of your role.
• Lunch Allowance: You will receive a monthly lunch allowance based on your contracted hours.
• Life Assurance: Entitlement to participate in Stella McCartney's life assurance plan.
• Pension: Automatic enrolment into Stella McCartney's pension scheme.
• Medical: Entitlement to participate in Stella McCartney's medical insurance plan.

We welcome people with disabilities and endeavour to make reasonable adjustments, if you do require such adjustments please let us know within 48 hours of your interview.

If you want to join us but cannot see a vacancy that matches your expertise or your ambition right now, we would love to hear from you anyway! Stella McCartney is bold. Our mission is to bring conscience to the industry through our shared values and activist non-conformity. We are committed to make every action count; whether we are leading the way in sustainability or continuing to blur the lines through genderless collections that celebrate our free-thinking individuality, we are accountable for the impact that we have on planet earth and its people. Though our mission is progressive and changes the way the fashion industry works, we remain rooted by our family mindset and connected by a shared trust that inspires inclusivity as well as ground-breaking ideas. We celebrate the life of every member of our global tribe, from the next-gen changemakers pushing us forward to the female icons that have been the heart of our inspiration since 2001. Read more about our brand history here