Client Solutions Manager - Influencer Marketing | UK

Kyra; United Kingdom; On-site; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Hybrid working

Learning & Development budget

Annual bonus scheme

Job summary

Kyra is seeking an experienced Enterprise Influencer Marketing Manager to lead a flagship global account across 12+ sub-brands and multiple regions. You will coordinate cross-functional teams, maintain delivery tightness, and ensure client satisfaction on a high-volume programme.

You’ll leverage AI-driven insights, run post-campaign analyses, and own onboarding, timelines, budgets, and execution across Kyra’s creator partnerships and campaigns. Hybrid London, competitive salary.

Qualifications

• 4–6+ years in influencer or creator marketing.
• Campaign execution experience with creator activations.
• Enterprise account servicing at scale with many stakeholders.
• Exceptional organisation for high-volume communications.
• Self-starter with entrepreneurial mindset.
• Hands-on campaign experience with TikTok.
• AI fluency for summaries, narratives, and analysis.
• Experience with project tools: Asana, Airtable, Slack.
• CPG or multi-category consumer brand experience is a plus.
• Bonus if you’re English and Spanish bilingual.

Responsibilities

• Work on the global account relationship across 12+ sub-brands and regions.
• Orchestrate cross-functional teams: creative, paid media, creator partnerships, and product.
• Proactively identify & fix drift in performance, scope, or timelines.
• Lead client onboarding for new briefs and coordinate timelines & budgets.
• Provide executive-level reporting and post-campaign analyses.
• Keep tracking clean and feed insights back into product.

Skills

Influencer marketing

Campaign execution

Enterprise account management

Organisation

Self-starter

TikTok

AI fluency

Asana

Airtable

Slack

CPG experience

English & Spanish (bonus)

Tools

Asana

Airtable

Slack

Job description

About Kyra

Kyra is an enterprise influencer marketing platform working with brands like SharkNinja, Coach, H&M, Ray-Ban, and Converse. Our platform manages the full lifecycle — creator discovery, campaign management, content review, payments, analytics, and AI-powered intelligence across TikTok, Instagram, and YouTube.

London (Hybrid)

Competitive, dependent on experience

The Opportunity

You will be work on of one of Kyra's largest and most complex global enterprise accounts: a fast-moving, multi-category consumer brand with 12+ sub-brands, 35+ active stakeholders, and campaigns running simultaneously across multiple regions.

Your job is to keep delivery tight, keep the client happy, and be a safe pair of hands on a flagship account. This is not about growing or expanding the account. The commercial relationship is locked in. The job is world-class servicing at enterprise scale.

What you'll do

• Work on the global account relationship across 12+ sub-brands and multiple regions. Stay organised across a volume of comms, briefs, and stakeholders that is genuinely unusual.
• Orchestrate cross-functional teams: creative, paid media, creator partnerships, and product. You are the connective tissue. If something drifts, you see it early and fix it.
• If something drifts (performance, scope, relationship, or timeline) you see it early and fix it. No surprises. Steady, organised ownership.

Co‑own the Relationship

Work on client relationships across product launches, seasonal campaigns, and always‑on programmes. Multi‑thread across their teams. Build trust at every level. Have direct conversations when performance needs to improve.

Turn Insight into Strategy

Translate campaign data into clear, executive‑level recommendations using AI to move from raw numbers to narrative faster. Present performance against KPIs (engagement, EMV, sales lift, affiliate impact) and explain what it means.

Work On Delivery End‑to‑End

Lead client onboarding for new briefs: build decks, verify SOW accuracy, coordinate internal teams, demo the platform. Manage timelines, scopes, budgets, and execution across our full product suite, including Always‑On creator partnerships, Pulse campaigns, Makers (CGC), Amplify+ (paid boosting), Seeding+, and License+. With 6+ briefs running simultaneously, operational precision is everything. Keep work on‑brand, on-time, and within margin.

Protect & Grow Revenue

Lead post‑campaign analysis: run internal post‑mortems, build PCA decks, present performance narratives. Work on exec‑ready reporting (QBRs/EBRs). Reporting should inform decisions, not just recap them.

Keep the System Tight

Keep tracking clean. Watch capacity. Fix what's inefficient. Make sure client feedback doesn't get lost. Feed client insights back into product development.

Feed Insight Back into Product

Surface client needs, pain points, and feature requests back into the product team. You are the closest person to how the client actually uses the platform.

What We're Looking For

We're looking for someone who has:

• 4–6+ years in influencer or creator marketing
• Campaign execution experience. You have actually run creator marketing activations, not just managed client relationships from a distance.
• Enterprise account servicing at scale. Multi‑stakeholder, high‑volume, complex. You have managed accounts with this many moving parts before.
• Exceptional organisation. The volume of comms, briefs, regions, and stakeholders on this account is unusually high. Getting lost is easy. You don't get lost.
• Self‑starter with an entrepreneurial mindset. You take work on learning, build internal relationships proactively, and don't wait to be told what to do.
• Strong hands‑on campaign experience, with real fluency in TikTok.
• AI fluency, applied. Our platform is AI‑powered and you'll be expected to get up to speed fast and use it daily for client summaries, performance narratives, and campaign analysis. We're looking for people already comfortable using AI tools in their workflow, so the learning curve is the platform, not the concept.
• Comfortable working across project management tools (Asana, Airtable, Slack) and reporting dashboards.
• CPG or multi‑category consumer brand experience is a plus.
• Bonus if you're English and Spanish bilingual speaking.

You should be commercially sharp, operationally reliable, and able to speak confidently about the accounts you've managed.

Traits That Matter

Proactive. Organised. Adaptable. Self‑starting. Comfortable with ambiguity.

You don't wait for problems to land. You see them coming and act. You don't need rigid processes or hand‑holding. Tools, product, and ways of working evolve constantly here, and you thrive on that.

You're willing to say "I don't know" and go find out. You take feedback well. You build trust fast.

Nice to have

If you speak one of these languages - Spanish, French, German, Italian

What Success Looks Like

By Month 1: You have full context on all active sub‑brands, briefs, and stakeholders. You've built a strong working relationship with the Campaign Director and the internal pod. The client knows your name and trusts you to run things.

By Month 3: Delivery is running smoothly across all regions. You work on reporting and client comms without oversight. Post‑campaign analysis is sharp and drives clear recommendations. Internal teams come to you, not around you.

By Month 6: The account is in better shape than when you arrived. Stakeholder satisfaction is high. Nothing has been dropped. Leadership trusts your judgement completely.

Benefits

• Hybrid working. 3 days per week in‑office, 4 days during your first 2 weeks of onboarding.
• Annual Time Off: 25 days PTO (pro‑rated) + bank holidays (pro‑rated), 4 company‑wide days off (Kyra Days), 3 wellness days, and paid sick leave each year
• Growth: Annual Learning & Development budget to invest in your skills.
• Rewards: Annual bonus scheme to recognise great workAI is core to how we operate. Use it to elevate your work. But everything in your application should reflect your own judgement and experience.

Support

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