Senior Client Success Manager - Influencer Marketing (Freelance) | UK

Kyra; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Kyra is seeking an experienced client lead to own a flagship global account across 12+ sub-brands. You will coordinate multi-region campaigns, manage complex stakeholder networks, and ensure world-class servicing at enterprise scale.

You will translate campaign data into executive summaries using AI, drive performance narratives, and maintain on-brand delivery across Always-On partnerships and Pulse initiatives.

Qualifications

• 4–6+ years in influencer or creator marketing.
• Enterprise account servicing at scale with multi-stakeholder coordination.
• Proven campaign activation experience beyond client relationships.

Responsibilities

• Own the global account relationships across 12+ sub-brands and regions.
• Orchestrate cross-functional teams: creative, paid media, creator partnerships, product.
• Lead end-to-end delivery with timelines, scopes and budgets to keep margins.

Skills

Enterprise management

Influencer marketing

Campaign management

Cross-functional leadership

AI fluency

TikTok proficiency

Data storytelling

Tools

Asana

Airtable

Slack

Job description

About Kyra

Kyra is an enterprise influencer marketing platform working with brands like SharkNinja, Coach, H&M, Ray-Ban, and Converse. Our platform manages the full lifecycle — creator discovery, campaign management, content review, payments, analytics, and AI-powered intelligence across TikTok, Instagram, and YouTube.

London (Hybrid) | Competitive, dependent on experience

The Opportunity

You will be the day-to-day owner of one of Kyra's largest and most complex global enterprise accounts: a fast-moving, multi-category consumer brand with 12+ sub-brands, 35+ active stakeholders, and campaigns running simultaneously across multiple regions.

Your job is to keep delivery tight, keep the client happy, and be a safe pair of hands on a flagship account. This is not about growing or expanding the account. The commercial relationship is locked in. The job is world-class servicing at enterprise scale.

What you'll do:

• Own the global account relationship across 12+ sub-brands and multiple regions. Stay organised across a volume of comms, briefs, and stakeholders that is genuinely unusual.

• Orchestrate cross-functional teams: creative, paid media, creator partnerships, and product. You are the connective tissue. If something drifts, you see it early and fix it.

• If something drifts (performance, scope, relationship, or timeline) you see it early and fix it. No surprises. Steady, organised ownership.

Lead the Relationship

Own client relationships across product launches, seasonal campaigns, and always-on programmes. Multi-thread across their teams. Build trust at every level. Have direct conversations when performance needs to improve.

Turn Insight into Strategy

Translate campaign data into clear, executive-level recommendations using AI to move from raw numbers to narrative faster. Present performance against KPIs (engagement, EMV, sales lift, affiliate impact) and explain what it means.

Own Delivery End-to-End

Lead client onboarding for new briefs: build decks, verify SOW accuracy, coordinate internal teams, demo the platform. Manage timelines, scopes, budgets, and execution across our full product suite, including Always-On creator partnerships, Pulse campaigns, Makers (CGC), Amplify+ (paid boosting), Seeding+, and License+. With 6+ briefs running simultaneously, operational precision is everything. Keep work on-brand, on-time, and within margin.

Protect & Grow Revenue

Lead post-campaign analysis: run internal post-mortems, build PCA decks, present performance narratives. Own exec-ready reporting (QBRs/EBRs). Reporting should inform decisions, not just recap them.

Keep the System Tight

Keep tracking clean. Watch capacity. Fix what's inefficient. Make sure client feedback doesn't get lost. Feed client insights back into product development.

Feed Insight Back into Product

Surface client needs, pain points, and feature requests back into the product team. You are the closest person to how the client actually uses the platform.

What We're Looking For

We're looking for someone who has:

• 4–6+ years in influencer or creator marketing
• Campaign execution experience. You have actually run creative marketing activations, not just managed client relationships from a distance.
• Enterprise account servicing at scale. Multi-stakeholder, high-volume, complex. You have managed accounts with this many moving parts before.
• Exceptional organisation. The volume of comms, briefs, regions, and stakeholders on this account is unusually high. Getting lost is easy. You don't get lost.
• Self-starter with an entrepreneurial mindset. You take ownership of learning, build internal relationships proactively, and don't wait to be told what to do.
• Strong hands-on campaign experience, with real fluency in TikTok.
• AI fluency, applied. Our platform is AI-powered and you'll be expected to get up to speed fast and use it daily for client summaries, performance narratives, and campaign analysis. We're looking for people already comfortable using AI tools in their workflow, so the learning curve is the platform, not the concept.
• Comfortable working across project management tools (Asana, Airtable, Slack) and reporting dashboards.
• CPG or multi-category consumer brand experience is a plus.

You should be commercially sharp, operationally reliable, and able to speak confidently about the accounts you've managed.

Traits That Matter

Proactive. Organised. Adaptable. Self-starting. Comfortable with ambiguity.

You don't wait for problems to land. You see them coming and act. You don't need rigid processes or hand-holding. Tools, product, and ways of working evolve constantly here, and you thrive on that.

You're willing to say "I don't know" and go find out. You take feedback well. You build trust fast.

Support

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