Client Solutions Manager - GBS

TikTok Inc.; Greater London; Vor Ort; GBP 85.000 - 110.000; Vollzeit

Zusammenfassung

TikTok is seeking a Client Solutions Manager to partner with Brand Partnerships and drive revenue growth across global advertiser accounts. You will collaborate with Sales Ops, Product, Measurement, and Creative Solutions to deliver integrated solutions, and help clients achieve marketing goals.

You will be responsible for negotiating and optimizing complex opportunities across the full marketing funnel, using data-driven consultative approaches to build solutions and strengthen client

Qualifikationen

• Experience in account management/media services roles in digital marketing or ad tech (minimum 5+ years).
• Excellent communication and collaboration across multiple businesses and geographies.

Aufgaben

• Partner with Brand Partnerships Managers to manage and grow relationships with advertisers.
• Serve as liaison between clients and agency partners for campaign planning, execution, and review.
• Lead development and implementation of plans, measurement solutions, and reporting across campaigns.
• Manage inventory booking, presale pipeline, reporting, and CRM data accuracy.
• Recommend optimization strategies and monitor implementation to exceed KPIs.
• Present insights on product usage and aggregated data to drive revenue growth.
• Educate partners on new TikTok features and best practices to scale knowledge.

Kenntnisse

Account management

CRM management

Data analysis

Project management

Cross-functional collaboration

Communication skills

Tools

Ads Manager

CRM software

Jobbeschreibung

Responsibilities

The Global Agency and Accounts (GA&A) team works with leading agency groups and multinational advertisers, acting as a strategic and consultative partner. We establish and lead the partnerships that turn TikTok's integrated suite of products into solutions that build businesses and brands.

We solve complex, cross-market growth challenges for some of TikTok's largest global advertisers, bringing together strategy, platform expertise, and tailored solutions to meet high-impact business goals.

You will turn those partnerships into scalable programs and product adoption, accelerating measurable outcomes for clients and driving revenue growth for TikTok.

The Client Solutions Manager (CSM) will work closely with the sales team to provide support and expertise in meeting client objectives and providing best in class customer service to internal and external clients. This team member will work across multiple lines of business within the Amazon portfolio and collaborate closely with cross-functional teams in the org, including Sales Ops, Product, Measurement, and Creative Solutions.

The CSM will be responsible for negotiating, managing, and optimizing complex opportunities spanning the full marketing funnel. They will use data and analytics to build consultative solutions for our clients. They will establish and strengthen key client relationships with a focus on driving revenue, advertiser education & advertiser satisfaction. Success in this position requires a passion for delivering best in class client service, ability to navigate cross-functional programs and projects, and skill in on-the-ground execution.

Responsibilities

• Partner with Brand Partnerships Managers and the Team Lead to manage and grow relationships with our advertisers
• Serve as the primary liaison between clients and agency partners, ensuring seamless communication, aligned objectives, and joint accountability across campaign planning, execution, and post-campaign review
• Spearhead the development and implementation of plans, measurement solutions, and reporting across both performance campaigns and custom programs/sponsorships
• Manage inventory booking and presale pipeline, reporting, and opportunity accuracy in CRM platform
• Recommend optimization strategies and monitor implementation and execution to exceed KPIs and advance learning agendas
• Identify and present insights on product usage and aggregated data to accelerate client business and drive incremental revenue growth through upsell conversations
• Build trusted relationships as an external product consultant educating partners on new TikTok features, product solutions, and best practices to scale industry knowledge and drive education
• Demonstrate a proactive approach to troubleshooting and problem solving through proper escalation channels

Qualifications

Minimum Qualification(s)

• Minimum 5+ years of experience in account management/media services roles in digital marketing or ad tech.
• Excellent communication and collaboration skills across multiple businesses, cross-functional teams, and geographies.
• Strong project management skills with experience prioritizing and managing tasks within a fast-paced environment. Comfortable running status meetings, managing action items, and keeping everyone updated on status of all associated projects/programs. Able to manage the expectations of internal and external stakeholders.
• Proven track record in CRM-driven pipeline management and forecasting discipline, with consistent opportunity logging and data hygiene to meet quarterly revenue targets.
• Ability to analyze data and identify insights using datasets from our Ads Manager platform and Brand Lift Studies.
• Experience diagnosing and solving technical problems with product and engineering teams.

Preferred Qualification(s)

• Experience in auction-based ad environments and managing social platform clients is a plus.
• Passion for data and technology - leverage data to drive strategy and measure success; comfort with technology to understand what drives product adoption and influence the product roadmap.
• Comfortable working in a fast-paced environment, demonstrates flexibility and is quick to adapt to changes.
• Understanding of entertainment distribution models across theatrical release windows, premium video-on-demand (PVOD), and subscription streaming platforms (SVOD/AVOD).
• Experience in performance marketing, lower-funnel campaign management, or conversion-driven advertising solutions is a plus.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.