Customer Solutions Centre Advisor

Solus - an Aviva company; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as a Customer Solutions Centre Advisor, where you'll be the vital first point of contact for customers. In this role, you'll help navigate customers through challenging situations by providing expert advice on vehicle repairs. With a focus on customer satisfaction, you'll work in a supportive team environment that values inclusivity and personal growth. Opportunities for advancement are available for those who demonstrate the right skills and behaviors. If you're passionate about helping others and eager to make a positive impact, this is the perfect opportunity for you.

Benefits

Competitive salary

Bonus opportunities

Company pension scheme

33 days' holiday

Discounts on Aviva products

Participation in Save As You Earn scheme

Parental leave policies

24/7 GP access

Qualifications

• Strong communication skills to assist customers effectively.
• Ability to diagnose vehicle issues with training.

Responsibilities

• Serve as the first point of contact for customers over the phone.
• Assist customers in diagnosing vehicle issues and recommending solutions.

Skills

Customer Service

Communication Skills

Problem Solving

Education

High School Diploma

Job description

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The Role:

Our Customer Solutions Centre Advisors are the face of Solus and work closely with Aviva, demonstrating our values and work principles. You will be the first point of contact for customers over the telephone, helping them during potentially difficult times. With the training provided, you will carry out basic diagnoses on vehicles and recommend the best repair solutions for each customer.

Overview

Our Customer Solutions Centre Advisors are the face of Solus and work closely with Aviva, demonstrating our values and work principles. You will be the first point of contact for customers over the telephone, helping them during potentially difficult times. With the training provided, you will carry out basic diagnoses on vehicles and recommend the best repair solutions for each customer.

The team works together to create a supportive and collaborative environment focused on the customer and what matters to them. Our advisors identify opportunities to promote customer satisfaction and help embed a customer-focused culture both in our Warrington contact centre and across 25 UK sites.

No two customers are the same, and our focus on 'getting people back to normal' is central to our work.

Opportunities for progression are available for those demonstrating the right capabilities and behaviors.

We empower our staff to go above and beyond to make the right decisions and deliver the best outcomes for our customers.

Qualifications

Who are Solus?

Solus, owned by Aviva, is one of the UK’s leading vehicle repair companies, returning cars to the road in an average of 11 days with a 4.6/5 star customer rating. We offer an award-winning apprenticeship programme and have received industry recognition for our work, shaping the future of vehicle repair.

Why Join Solus?

We offer numerous benefits to our colleagues, including:

• Competitive salary based on location, skills, experience, and qualifications.
• Bonus opportunities tied to performance and company success.
• Company pension scheme with employer contributions.
• 33 days' holiday (including bank holidays), with options to buy or sell up to 5 days.
• Up to 40% discounts on Aviva products and other retailers.
• Participation in the Aviva Save As You Earn scheme.
• Supportive policies including parental and carer’s leave.
• Wellbeing tools such as Group Income Protection and 24/7 GP access.

At Solus, we value inclusivity and welcome all applicants. If you're excited but don’t meet every requirement, we encourage you to apply—your unique skills might be exactly what we need.

We guarantee an interview for disabled applicants meeting the minimum criteria—just email us after applying to let us know.

Ready to join us?

Apply online today, and our team will contact you within 14 days.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Customer Service

Industries

• Administrative and Support Services