Client Services Team Lead — Hybrid, 12-month FTC

Everywhen; Darwen; Hybrid; GBP 30,000 - 36,000; Full time

Job summary

Everywhen is seeking a proactive Client Services Team Manager in Darwen for a fixed-term contract up to 12 months. The role is hybrid after probation, with primary responsibility to coach and develop the Client Services team and ensure service excellence.

You will guide the team, manage workloads, handle escalations, conduct performance conversations and work with insurers to deliver compliant, high-quality client outcomes.

Qualifications

• Previous customer service experience is essential.
• Experience leading or supervising a team.
• Strong communication and organisational abilities.
• Positive, solutions-focused approach.

Responsibilities

• Lead, motivate and develop a Client Services team.
• Manage workloads and support service standards and KPIs.
• Act as first point of contact for team queries and escalations.
• Conduct regular one-to-ones and performance reviews.
• Ensure compliant, high-quality client outcomes.
• Identify and implement process improvements.
• Support recruitment, onboarding and team development.
• Collaborate with consultants and insurers to deliver service.

Skills

Customer service

Team leadership

Communication skills

Organisational skills

Problem solving

IF7/GR1 qualifications

Job description

Everywhen is seeking a proactive Client Services Team Manager in Darwen for a fixed-term contract up to 12 months. The role is hybrid after probation, with primary responsibility to coach and develop the Client Services team and ensure service excellence.

You will guide the team, manage workloads, handle escalations, conduct performance conversations and work with insurers to deliver compliant, high-quality client outcomes.