Client Services & Support Specialist- London, UK

FXSpotStream, LLC; Greater London; On-site; GBP 32,000 - 42,000; Full time

Job summary

FXSpotStream Europe Ltd. in London is seeking a Client Services & Support Specialist to join its team. The role focuses on responding to customers’ needs and ensuring high-quality service across the price streaming platform.

You will work closely with management and technical staff to resolve issues and help drive service improvements. A strong understanding of the foreign exchange market is preferred, and comprehensive training will be provided.

Qualifications

• Excellent communication and interpersonal skills.
• Interest in the FX market and client service excellence.
• In-depth training on our price streaming service will be provided.

Responsibilities

• Respond to customers’ needs and inquiries in a timely manner.
• Collaborate with management and technical teams to resolve issues.
• Identify opportunities to improve service and support quality.

Skills

Communication skills

Interpersonal skills

FX market knowledge (preferred)

Job description

Client Services & Support Specialist- London, UK

FXSpotStream Europe Ltd. (FSS) is seeking a Client Service and Support Specialist to join its team in London. The individual will have excellent communication and interpersonal skills. The Representative will drive service excellence by responding to customers’ needs and by continuously looking for opportunities to improve our service and support. The individual will work closely with management and internal technical personnel to resolve customer issues and ensure we meet the market’s and its customers’ needs.

A strong understanding of the foreign exchange market is preferred, but not essential, and complete training on our price streaming Service will be provided.