Client Services Support Administrator

RBC; Saint Helier; Hybrid; GBP 38,000 - 54,000; Full time

Job summary

RBC is seeking a Senior Administrator to join Wealth Management Europe Operations in London, with roles available in Newcastle or Jersey. The role is permanent, full-time, requiring a mix of 4 days in the office and 1 day remote once settled, to support daily operations and maintain data integrity.

You will handle complex operational tasks, assist in issue resolution, drive process improvements, mentor junior colleagues, and contribute to risk management in a fast-paced, collaborative team.

Qualifications

• Positive attitude and adaptability to change.
• Excellent attention to detail and accuracy.
• Strong self-motivation and ability to manage competing priorities.
• Professional communication with stakeholders.
• Solid IT skills and data accuracy.
• Understanding of Financial Services regulations.

Responsibilities

• Produce work with high accuracy and meet service levels and standards.
• Maintain departmental guides, processes and reporting.
• Escalate issues related to risks and workload in a timely manner.
• Align team goals with wider group strategy.
• Follow Risk and Control Framework and participate in audits.
• Identify continuous improvement opportunities with Operations Initiatives.
• Act as a Subject Matter Expert on projects and resolve complex queries.
• Support and train colleagues to ensure smooth operations.

Skills

Detail-oriented

Time management

Communication

Regulatory knowledge

KYC knowledge

Problem solving

Teamwork

Job description

Job Description

We are seeking a Senior Administrator to join our Wealth Management Europe Operations team. You will be responsible for performing complex operational tasks accurately and efficiently, whilst supporting daily team activities, mitigating operational risk, and maintaining data integrity. This is an excellent opportunity to develop your career, assist in issue resolution, identify and implement process improvements, and mentor more junior team members. You will contribute to a positive working environment and embody RBC Group values.

This is a permanent, full-time role based at our Newcastle, London, or Jersey location, requiring a minimum of 4 days working from the office and 1 day working from home once established in the role.

What will you do?

• Ensure work is produced to a high level of accuracy and completed in a timely manner, meeting relevant Service Level Agreements and operational standards
• Support your line manager in maintaining current departmental guides, processes, and procedures, and in producing accurate management information and reporting
• Escalate issues proactively to management in relation to risks, errors, and workload completion in a timely manner
• Understand team goals and their relationship to the wider group strategy
• Adhere to the Risk and Control Framework and Policy Framework, and engage proactively in regulatory and audit reviews
• Identify and implement areas of continuous improvement in conjunction with Operations Initiatives
• Act as a Subject Matter Expert on project work and take responsibility for resolving complex queries
• Support and train colleagues, sharing knowledge to ensure the smooth operation of business processes

What do you need to succeed?

Must-have

• Positive, can-do attitude with adaptability to change and strong self-motivation
• Demonstrable attention to detail and excellent time management, with the ability to manage conflicting priorities
• Robust ability to work independently and collaboratively as part of a team
• Professional communication skills, both written and oral, with the ability to engage with all stakeholders
• Strong IT proficiency with effective analytical and problem-solving skills
• Good understanding of the Financial Services sector and regulatory requirements

Nice-to-have

• Experience in client-facing operations, particularly onboarding, maintenance, or reporting functions
• Knowledge of Know Your Customer (KYC) and regulatory reporting requirements
• Project management or process improvement experience

What is in it for you?

We thrive on the challenge to be our best—progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Programme including bonuses, flexible benefits, and competitive compensation
• Leaders who support your development through coaching and mentoring opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training programme in financial services

#LI-SS2

Job Skills

Accountability, Anti-Money Laundering (AML), Communication, Detail-Oriented, Know Your Customer (KYC), Prioritization, Stakeholder Management

Additional Job Details

Address

100 BISHOPSGATE:LONDON

City

London

Country

United Kingdom

Work hours/week

35

Employment Type

Full time

Platform

WEALTH MANAGEMENT

Job Type

Regular

Pay Type

Salaried

Posted Date

2026-08-25

Application Deadline

2026-09-08

Note** :

Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.