Associate, Central Services Team

RBC; Greater London; Hybrid; GBP 34,000 - 46,000; Full time

Job summary

RBC Private Wealth in London is seeking an Associate to support the Central Services Team. You will help with payments, transfers, FX, data changes, and client inquiries, both in-office and up to one remote day per week.

You will review emails, handle client calls, and ensure timely settlement of fees and interest, while assisting with broader admin tasks and process improvements.

Qualifications

• Experience in financial services with client interaction.
• Ability to prioritise workload and manage multiple tasks.
• High accuracy with payments, transfers and settlements.

Responsibilities

• Review and prioritise incoming emails in a shared inbox and file accordingly.
• Conduct telephone security callbacks with clients.
• Process domestic and international payments for clients with accuracy and timeliness.
• Process internal transfers between accounts within agreed timescales.
• Assist with foreign exchange transactions when required.
• Record keeping of transactions on client relationship system where required.
• Assist with remediation projects and general administration duties as needed.
• Ensure timely settlement of loan interest and investment fees.
• Serve as a point of contact for card and cheque enquiries.
• Escalate and report risk events and near misses promptly.
• Identify inefficiencies in internal processes and suggest improvements.

Skills

Client exposure

Banking experience

Payments processing

Operational support

Education

Degree (not essential)

Tools

Client relationship system

Job description

Job Description

What is the opportunity?

RBC Private Wealth is seeking an Associate to join our Central Services Team in London. The role provides administrative support to client coverage teams on core services required, including but not limited to executing the following: payments, transfers, foreign exchanges, static data changes, responding to client card and cheque enquiries, and other client related tasks.

RBC’s expectation is that all employees and contractors will work in the office with some flexibility to work up to 1 day per week remotely, depending on working arrangements.

What will you do?

• Review and prioritise incoming e-mails into a shared inbox, action and file appropriately.
• Conduct telephone security call backs with clients.
• Process domestic and international payments for clients ensuring accuracy and timeliness.
• Process internal transfers between accounts within agreed timescales.
• Assist with the processing of foreign exchange transactions where required in a timely manner.
• Record keeping of transactions on client relationship system where required.
• Assist client coverage teams with adhoc remediation projects as and when required.
• Assist with any general administration duties as may be required.
• Ensure timely settlement of loan interest and investment fees.
• Point of contact for card and cheque enquires.
• Serve as a point of contact for the wider Private Wealth team who may need assistance with payment queries.
• Act as a point of escalation to resolve issues and elevate/report all risk events and near misses immediately.
• Support Private Wealth Business Management by identifying inefficiencies to internal processes and making appropriate recommendations to rectify them.

What do you need to succeed?

Must-have

• Professional, hard-working approach with ability to challenge the status quo
• Ability to prioritise workload and identify when they need support to achieve goals.
• Client exposure and coverage experience
• Previous banking experience and/or direct client interaction
• Financial services industry knowledge preferred

Nice-to-have

• Degree (not essential)
• Wealth management, financial services, or professional services experience
• Payment processing or banking operations background

What is in it for you?

We thrive on the challenge to be our best - progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Leaders who support your development through coaching and managing opportunities.
• Opportunities to work with the best in the field.
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.

Additional Job Details

Address

16 ST HELEN’S PLACE:LONDON

City

London

Country

United Kingdom

Work hours/week

35

Employment Type

Full time

Platform

WEALTH MANAGEMENT

Job Type

Regular

Pay Type

Salaried

Posted Date

2026-08-19

Application Deadline

2026-09-02

Note

Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.