Client Services Representative

JR United Kingdom; Norwich; Hybrid; GBP 32,000 - 35,000; Full time

Job summary

Une entreprise dynamique dans le secteur de l'énergie recherche un Client Services Administrator pour rejoindre son équipe en pleine expansion. Le poste clé impliquera de soutenir les consultants énergétiques dans les processus administratifs, tout en développant des compétences dans l'approvisionnement énergétique. Le candidat idéal viendra avec une solide expérience dans le secteur, une organisation sans faille, et un désir d'apprendre et de grandir dans un environnement collaboratif.

Qualifications

• Minimum de 5 ans d'expérience dans des rôles administratifs dans le secteur de l'énergie.
• Capacité à gérer de manière autonome le travail tout en collaborant avec l'équipe.
• Forte connaissance de Microsoft Excel requise.

Responsibilities

• Fournir un soutien administratif aux Consultants en Énergie.
• Maintenir et utiliser le CRM pour suivre les contrats.
• Préparer les documents clients et les feuilles de calcul des fournisseurs.

Skills

Organisational skills

Attention to detail

Communication

Proactivity

Adaptability

Tools

Microsoft Office

CRM systems

Job description

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Job Description – Client Services Administrator

Title: Client Services Administrator

Location: Hertfordshire, United Kingdom (Hybrid/ Remote )

Salary: £32,000 – £35,000 (Depending on Experience) + achievable monthly bonus

The Role:

A growing and fast-paced energy brokerage is seeking an enthusiastic and highly organised Client Services Administrator to join their expanding team. This position is key to ensuring the seamless delivery of our services in the Commercial Electricity and Gas sector. Ideally a candidate who comes from the energy sector with experience in commercial electricty and gas.

You'll be responsible for handling administrative processes, maintaining supplier and client data, and supporting pricing and contract workflows—all while gaining knowledge of the energy procurement industry.

This role would suit someone who thrives on structure, enjoys being a dependable team player, and is eager to learn and grow.

Job Responsibilities:

• Provide administrative support to Energy Consultants and the wider team.

• Accurately input data and manage client billing documentation.

• Maintain and utilise the company CRM system to track contracts and communications.

• Coordinate contract management processes including start/end dates, live status,and terminations.

• Prepare client documents and supplier spreadsheets in Excel.

• Liaise with suppliers via phone and email to resolve queries and manage submissions.

• Support the client renewal process by identifying and preparing contract opportunities.

• Submit meter readings, VAT declarations, and direct debit mandates to suppliers.

• Ensure compliance with internal SLAs and support company growth objectives.

Professional and Personal Attributes:

• Minimum of 5 years’ experience in administrative roles (energy/utilities sector required)

• Excellent organisational skills and a strong attention to detail.

• Confident communicator with a clear telephone manner.

• Able to manage workload independently while collaborating with the wider team.

• Proactive, adaptable, and eager to learn new systems and processes.

• Strong working knowledge of Microsoft Office, especially Excel.

• Experience working with CRM or internal portal systems.

• A reliable team player with a flexible, solution-focused approach.

This is an exciting opportunity for someone with a strong administrative background and an interest in energy procurement to grow within a business that values initiative, reliability, and continuous development.