Client Services Manager – Hybrid (Bristol)

SS&C Technologies; West of England; Hybrid; GBP 60,000 - 85,000; Full time

Job summary

SS&C Technologies in Bristol is seeking a Manager Client Services to lead the Bristol-based team in a hybrid role. You will ensure client administration is completed accurately within SLA windows, while developing staff and maintaining regulatory compliance.

Key responsibilities include driving continuous improvement, delivering MI reporting, and fostering collaboration across Client Operations and other departments to manage risk and client outcomes.

Qualifications

• Experience leading client operations teams.
• Strong understanding of regulatory reporting and controls.
• Proven ability to drive continuous process improvement.

Responsibilities

• Adhere to SLAs and KPIs while ensuring timely client administration.
• Maintain up-to-date library of procedures and policies; mentor staff.
• Develop and review MI reports; communicate risks and issues to management.
• Collaborate with other departments to manage risk and controls in Client Operations.

Skills

People management

Regulatory awareness

Quality focus

Stakeholder management

Job description

SS&C Technologies in Bristol is seeking a Manager Client Services to lead the Bristol-based team in a hybrid role. You will ensure client administration is completed accurately within SLA windows, while developing staff and maintaining regulatory compliance.

Key responsibilities include driving continuous improvement, delivering MI reporting, and fostering collaboration across Client Operations and other departments to manage risk and client outcomes.