Client Services Manager

TN United Kingdom; West Midlands Combined Authority; On-site; GBP 40,000 - 60,000; Full time

Job summary

An innovative company is seeking a dynamic Client Services Manager to lead their internal team and enhance customer relationships. This role is perfect for someone who thrives in a fast-paced environment and enjoys both strategic and hands-on responsibilities. The ideal candidate will possess strong leadership and communication skills, with a proven ability to manage projects effectively. Join a forward-thinking organization that values creativity and collaboration, and play a pivotal role in driving customer satisfaction and team success.

Qualifications

• Experience managing a small team in a high-pressure environment.
• Strong analytical skills and ability to multitask and prioritize.

Responsibilities

• Manage the internal Client Services team and nurture key customer relationships.
• Provide strategic support across various printed communications.

Skills

Team Management

Print Management

Project Management

Client Relationship Building

Leadership Skills

Organizational Skills

Communication Skills

Attention to Detail

Job description

Job Opportunity: Client Services Manager

Our client is a leader in innovation with ambitious growth plans. They offer forward-thinking digital print services catering to a diverse customer base. Due to substantial growth, they are seeking a confident, dynamic, and self-motivated Client Services Manager to nurture key customer relationships and manage a team of account managers.

This role involves taking ownership of and managing the internal Client Services team, providing strategic support across various printed communications. The ideal candidate will demonstrate the ability to multitask, prioritize effectively, and possess strong analytical and leadership skills in a high-pressure, fast-paced, and service-oriented environment. This is a hands-on role, suitable for someone who enjoys engaging in projects while also handling strategic responsibilities.

Key Skills & Experience Required:

• Experience managing a small team
• Comprehensive understanding of print, project, and campaign management
• Ability to build and strengthen relationships with clients, colleagues, internal departments, and suppliers
• Proven leadership skills with the ability to delegate, communicate clearly, lead by example, and develop team members
• Excellent organizational and communication skills
• Process-oriented and methodical approach
• Strong attention to detail
• Ability to build trust, value others, communicate effectively, drive execution, and focus on customer delivery