Regional Service Manager

Solutions Engineering Recruitment; West Midlands Combined Authority; Remote; GBP 55,000 - 64,000; Full time

Job summary

A global leader in material handling equipment seeks a Regional Service Manager to lead a team of field service engineers. This role involves ensuring high performance, managing customer relationships, and contributing to service delivery excellence. With a competitive salary and a robust perks package, this position offers significant career growth opportunities.

Benefits

25 Days Holiday

Car Allowance

Fuel Card

Travel Time

Salary Sacrifice Pension

Private Medical

Life Insurance

Qualifications

• Proven track record in a solid leadership position.
• Commercial acumen with a MHE/Plant/Agricultural background.

Responsibilities

• Lead a team of around 10 field service engineers.
• Manage KPIs and support team development.
• Grow the service business through strong customer relationships.

Skills

Leadership

Customer Service

Sales

Commercial Acumen

Safety Awareness

Education

Degree Level Education

Job description

Regional Service Manager

£55k Circa DOE

+ 25 Days Holiday (plus bank and opportunity to purchase extra), Car Allowance, Fuel Card, Travel Time, Salary Sacrifice Pension, Private Medical and Life Insurance, plus Additional Perks

We are a global leader in material handling equipment and services, setting the benchmark for sustainability and innovation in our industry. We continue to redefine service excellence on a global scale, with the largest service engineer presence, our reach and capability are unmatched. Thanks to continued growth and strategic expansion, we’re now looking to welcome a talented Regional Service Manager to join our team. This is a fantastic opportunity to lead in a dynamic environment, contribute to world-class service delivery, and grow your career with a truly global powerhouse.

As a Regional Service Manager, you’ll lead a team of around 10 field service engineers, ensuring high standards of performance, customer service, and operational efficiency across your region. You'll be responsible for managing KPIs, conducting 1-to-1s, and supporting the team's development while handling customer issues. This is a varied role that involves growing the service business through strong customer relationships, improving service delivery, and identifying new opportunities. While primarily remote, you’ll regularly visit customer sites and team locations.

You’ll Bring:

• Proven track record in a solid leadership position
• Degree level education or equivalent experience
• Commercial acumen with a MHE/ Plant/ Agricultural background
• Safety awareness and adherence to protocols and reporting
• Reporting and PPM experience
• Customer service/ sales experience
• Strong character with a coaching style to leadership while being direct
• Technical background knowledge is desired but not essential
• Self starter who is a forward thinker who has the desire to grow with the business and speak up on new ideas

If you feel you are right for this role, in return you will get to work for a global leader and have the opportunity to grow and develop as you are provided world class support with further opportunities for development. You will have a competitive salary with a great additional perk package. If you feel this role is right for you please apply or reach myself at the below for more information.

[e-mail]

SER-IN