Client Services Manager

JR United Kingdom; Shrewsbury; On-site; GBP 50,000 - 80,000; Full time

Job summary

A high-growth B2B digital agency is hiring a Head of Client Services to shape the future of client interactions. This leadership role emphasizes client relationship management, team mentoring, and strategic thinking, with a focus on enhancing the company culture and achieving commercial goals. The successful candidate will thrive in a collaborative environment and will work primarily in the Huddersfield office.

Benefits

Autonomy to lead and improve the client services department

Collaborative and friendly team environment

Welcoming office culture built on trust

Qualifications

• Proven experience managing client relationships at a senior level.
• Confident negotiator and strategic thinker.
• Experience leading teams or mentoring others.

Responsibilities

• Owning relationships with key clients and being their main contact.
• Leading strategic conversations and ensuring commercial goals are met.
• Mentoring and managing a small team of client executives.

Skills

Client relationship management

Negotiation

Strategic thinking

Team leadership

Collaboration

Job description

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Location: Huddersfield (3 days in-office and must be UK based)

We’re hiring a Head of Client Services to join a high-growth B2B digital business that’s already turning heads in their industry...and they’re only just getting started.

This is a pivotal leadership role where you’ll take the reins on key client relationships, guide a small but driven client team, and help shape the way this agency scales in 2025 and beyond.

About the Company:

Think household names. Think digital excellence. This is a team that’s already built a solid reputation delivering standout work for major brands, and now, with a growing client base and big plans ahead, they’re looking for someone who can elevate their client service function and bring real energy to the office culture.

What You’ll Be Doing:

• Owning relationships with some of their most valuable clients. You’ll be the face of the agency when it counts.
• Leading strategic conversations and ensuring commercial goals are met (and exceeded).
• Mentoring and managing a small team of client execs, offering guidance, structure, and the benefit of your experience.
• Working closely with internal teams to ensure smooth delivery and consistent quality across every touchpoint.
• Playing an active role in the Huddersfield office 3 days a week, building team culture and staying close to the action.

What They’re Looking For:

You’ve likely cut your teeth in a digital agency or similar environment and are comfortable leading the charge with big-brand clients. You’re commercially minded but emotionally intelligent, with a knack for bringing people together and lifting standards across the board.

• Proven experience managing client relationships at a senior level
• A confident negotiator and strategic thinker
• Someone who’s led teams or mentored others and thrives in a collaborative environment
• A proactive attitude and hands-on approach to leadership

Why It’s a Great Move:

• You’ll shape the future of client services for a business on the up
• You’ll have autonomy to lead, improve, and grow the department
• You’ll work with a genuinely friendly, collaborative team that’s passionate about what they do
• The office culture is grounded, welcoming, and built on trust — they just want great people doing great work

Ready to step into a role where your ideas, energy, and experience can drive real change?

We’re prioritising candidates who can be present in the Huddersfield office and hit the ground running. If that’s you, we’d love to hear from you.