Client Services Manager

TN United Kingdom; Sheffield; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is looking for a dynamic Client Services Manager to enhance client relationships and drive impactful marketing campaigns. This role involves managing key stakeholder relationships, developing strategies for business growth, and leading a talented marketing team. With a focus on health, sustainable travel, and diversity, this position offers the chance to make a significant impact in an award-winning agency. If you're passionate about marketing and have a proven track record of success, this is a fantastic opportunity to join a forward-thinking team.

Qualifications

• 6+ years of marketing experience with a focus on client relationships.
• Proven track record in meeting KPIs and driving business growth.

Responsibilities

• Manage senior relationships with key stakeholders across all clients.
• Develop and execute strategies to foster business growth and client satisfaction.

Skills

Client Relationship Management

Commercial Acumen

Marketing Experience

Problem-Solving

Organizational Skills

Team Leadership

Communication Skills

Job description

Job Opportunity: Client Services Manager

Glu Recruit is seeking an experienced and enthusiastic individual to join our client's award-winning Marketing and Communications Team as a Client Services Manager. Join one of Yorkshire's most successful marketing agencies and make a difference through impactful campaigns in health, sustainable travel, equality, and diversity.

Key Responsibilities:

• Manage senior relationships with key stakeholders across all clients.
• Understand client challenges at a senior level and lead strategies to meet their needs, generating new project opportunities.
• Develop and execute client relationship strategies to foster business growth.
• Line manage the Marketing Communications Team Manager.
• Collaborate with Account Managers to develop client plans and attract new projects.
• Identify opportunities for upselling and cross-selling based on client understanding.
• Drive engagement and involve team members in strategic initiatives.
• Work with the MD and Operations Manager to identify new business opportunities and contribute to business development.
• Support and participate in exhibitions, seminars, and networking events.
• Regularly check in with Account Managers to address client issues and develop case studies.
• Promote and embody the company's values.
• Contribute actively to the Business Development team.

The successful candidate will have:

• Experience in building strong client relationships and understanding their needs.
• Commercial acumen with the ability to identify opportunities aligned with company values.
• At least 6 years of marketing experience.
• In-depth experience across multiple channels including Digital, Design, Campaigns, Motion, and Research/Strategy.
• A proactive, driven approach with a proven record of meeting KPIs/targets.
• Problem-solving skills employing creative solutions.
• Strong organizational skills and ability to multitask.
• Excellent verbal and listening skills.
• Team-oriented with the ability to motivate and mentor others.
• Understanding of behaviour change marketing.