Client Services Manager

JR United Kingdom; Newcastle upon Tyne; On-site; GBP 40,000 - 60,000; Full time

Job summary

A high-growth B2B digital business is seeking a Head of Client Services in Huddersfield to transform its client relations and lead a dedicated team. This role offers the opportunity to shape the client service function and foster a collaborative office culture while driving significant growth.

Benefits

Autonomy to lead and improve the department

Collaborative and friendly team environment

Opportunities for personal growth and development

Qualifications

• Proven experience managing client relationships at a senior level.
• Experience in a digital agency or similar environment.
• Strong leadership skills.

Responsibilities

• Owning relationships with valuable clients.
• Leading strategic conversations and ensuring goals are met.
• Mentoring and managing a team of client executives.

Skills

Client Relationship Management

Strategic Thinking

Team Leadership

Negotiation

Collaboration

Job description

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Client Services Manager, Newcastle-upon-Tyne, Tyne and Wear

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Client:

MRJ Recruitment

Location:

Newcastle-upon-Tyne, Tyne and Wear, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

1

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

Head of Client Services

Location: Huddersfield (3 days in-office and must be UK based)

We’re hiring a Head of Client Services to join a high-growth B2B digital business that’s already turning heads in their industry...and they’re only just getting started.

This is a pivotal leadership role where you’ll take the reins on key client relationships, guide a small but driven client team, and help shape the way this agency scales in 2025 and beyond.

About the Company:

Think household names. Think digital excellence. This is a team that’s already built a solid reputation delivering standout work for major brands, and now, with a growing client base and big plans ahead, they’re looking for someone who can elevate their client service function and bring real energy to the office culture.

What You’ll Be Doing:

• Owning relationships with some of their most valuable clients. You’ll be the face of the agency when it counts.
• Leading strategic conversations and ensuring commercial goals are met (and exceeded).
• Mentoring and managing a small team of client execs, offering guidance, structure, and the benefit of your experience.
• Working closely with internal teams to ensure smooth delivery and consistent quality across every touchpoint.
• Playing an active role in the Huddersfield office 3 days a week, building team culture and staying close to the action.

What They’re Looking For:

You’ve likely cut your teeth in a digital agency or similar environment and are comfortable leading the charge with big-brand clients. You’re commercially minded but emotionally intelligent, with a knack for bringing people together and lifting standards across the board.

• Proven experience managing client relationships at a senior level
• A confident negotiator and strategic thinker
• Someone who’s led teams or mentored others and thrives in a collaborative environment
• A proactive attitude and hands-on approach to leadership

Why It’s a Great Move:

• You’ll shape the future of client services for a business on the up
• You’ll have autonomy to lead, improve, and grow the department
• You’ll work with a genuinely friendly, collaborative team that’s passionate about what they do
• The office culture is grounded, welcoming, and built on trust — they just want great people doing great work

Ready to step into a role where your ideas, energy, and experience can drive real change?

We’re prioritising candidates who can be present in the Huddersfield office and hit the ground running. If that’s you, we’d love to hear from you.