Customer Service Manager

JR United Kingdom; Newcastle upon Tyne; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading company in property development is seeking a Customer Service Manager to oversee customer service operations for residential developments in Newcastle-upon-Tyne. The successful candidate will enhance customer experience from exchange to warranty, ensuring high-quality service delivery. Candidates should have significant experience in residential real estate customer service and the ability to develop a skilled team.

Qualifications

• 5+ years of customer service experience in residential real estate.
• Experience in property development or house building.
• Excellent written and verbal communication skills.

Responsibilities

• Oversee and lead customer service operations.
• Serve as the primary contact for customers during the exchange and warranty phases.
• Coordinate with subcontractors to address defects efficiently.

Skills

Communication

Customer Service Management

Team Development

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office

Job description

Customer Service Manager, Newcastle-upon-Tyne, Tyne and Wear

Client:

Blayze Group

Location:

Newcastle-upon-Tyne, Tyne and Wear, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

4

Posted:

04.06.2025

Expiry Date:

19.07.2025

Job Description:

Customer Service Manager

We are seeking a Customer Service Manager to oversee and lead customer service operations for a residential development project in Newcastle-upon-Tyne. The role involves managing the customer experience from exchange through the warranty period, ensuring high-quality service delivery, and maintaining excellent relationships with construction partners and suppliers. The ideal candidate will have experience in customer service within the residential real estate sector and be capable of developing a team that provides a seamless customer experience.

Responsibilities:

• Implement best practices in customer service for residential developments in the UK.
• Serve as the primary contact for customers during the exchange, completion, and warranty phases.
• Communicate effectively with customers regarding project updates and issues.
• Coordinate with subcontractors to address defects efficiently and professionally.

Qualifications & Experience:

• Bachelor's degree or equivalent experience.
• At least 5 years of customer service experience in residential real estate, preferably in London or the UK.
• Experience in customer service management within property development or house building.
• Excellent communication skills, both written and verbal.
• Proficiency in Microsoft Office applications.