Client Services Manager

Christopher Keats Media Limited; London; On-site; GBP 49,000 - 50,000; Full time

Job summary

A leading company in programmatic advertising is seeking a Client Services Account Manager in London. This role involves managing client relationships, leading campaign strategies, and driving growth opportunities in a dynamic team environment. The ideal candidate will have a solid background in digital media and excellent communication skills.

Qualifications

• 3+ years in client-facing roles in digital media, agency, or ad tech.
• Strong understanding of programmatic advertising.
• Proactive attitude with a solutions-first mindset.

Responsibilities

• Manage day-to-day client communications and relationships.
• Develop programmatic strategies that align with client KPIs.
• Collaborate with internal teams to optimize campaigns.

Skills

Client-facing experience

Programmatic Advertising

Audience planning

Communication skills

Presentation skills

Stakeholder management

Organizational skills

Creative mindset

Attention to detail

Tools

Excel

PowerPoint

Outlook

Adobe

Notion

Job description

Direct message the job poster from Christopher Keats Media Limited

Managing Director at Christopher Keats Media

Our client is a programmatic provider who are data fuelled, audience-obsessed and creatively charged. For over 10 years they have helped brands discover new customers and unlock incremental growth by combining rich behavioural insight with precision programmatic activation.

They're a close-knit team, with a collaborative culture, and a genuine passion for helping brands grow. They're now looking for a driven, detail-loving and strategically minded Client Services Account Manager to join the growing team. This is an exciting opportunity for someone with solid client-facing experience and who’s passionate about digital media, programmatic advertising, and building high-impact client relationships.

You’ll work closely with senior leaders and delivery teams to manage day-to-day client relationships, plan and oversee programmatic campaigns, and uncover new growth opportunities. You’ll become the go-to for clients—someone who gets their business, solves problems before they arise, and always adds value.

Responsibilities:

• Own day-to-day client communications, building trust and demonstrating strategic value at every touchpoint
• Lead kick-offs, mid-campaign check-ins, and post-campaign reviews with insight-led storytelling
• Act as the key link between client stakeholders and our internal teams (sales, tech, creative, trading)
• Be proactive, solution-focused, and always one step ahead of client needs
• Translate briefs into programmatic strategies that align with client KPIs
• Use planning tools, first-party data and audience insights to craft impactful media plans
• Collaborate with traders and performance specialists to optimise campaigns in-flight
• Deliver clear, compelling PCAs and business reviews that drive renewals and growth
• Protect and grow client revenue through upweights, renewals and cross-sell opportunities
• Ensure timely forecasting and accurate reporting of financials and performance
• Maintain excellent internal process hygiene (status docs, briefings, timelines, POs)
• Spot inefficiencies and suggest new tools, tactics or services to improve our client offering
• Stay ahead of industry trends, competitor activity and client category news
• Champion new ideas—from creative asset suggestions to smarter ways of working
• Support the sales team at events and new business meetings when needed
• Share learnings and successes with the team, helping us all level up

Skills:

• 3+ years of experience in a client-facing role within digital media, agency, or ad tech business
• Strong understanding of Programmatic Advertising and audience planning
• Exceptional communication, presentation and stakeholder management skills
• A proactive attitude with a creative, solutions-first mindset
• Highly organised with an eagle eye for detail and deadlines
• Confidence using Excel, PowerPoint, Outlook; bonus if you’ve used Adobe, Notion, or AI tools like ChatGPT
• Someone who thrives in a small, dynamic team and wants to make a big impact

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Marketing and Advertising

• Industries

  Advertising Services and Technology, Information and Media

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