Customer Service Manager

JR United Kingdom; Watford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading property developer in London is seeking a Customer Service Manager to oversee customer experience on key residential developments. The role involves managing customer relationships throughout the warranty period, ensuring high-quality service delivery and effective communication, with a focus on best practices in residential real estate.

Qualifications

• 5+ years of customer service experience within Residential Real Estate in London.
• Experience in a Customer Service Management role for a Property Developer or House Builder.
• Excellent written and verbal communication skills.

Responsibilities

• Implement and provide a customer service experience on key developments in London.
• Serve as the first point of contact for customers throughout the customer journey.
• Liaise with subcontractors to ensure defects are addressed cost-effectively.

Skills

Customer Service

Communication

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office Suite

Job description

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Customer Service Manager, Watford, Hertfordshire

Client: Blayze Group

Location: Watford, Hertfordshire, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

4

Posted:

04.06.2025

Expiry Date:

19.07.2025

Job Description:

London Residential Development

An opportunity to join a London Property Developer as a Customer Service Manager, supporting and leading a key residential apartment development in London. You will be the lead on the Customer Service Experience from exchange through the warranty period, overseeing the close-out phases of the development ahead of practical completion, ensuring construction teams deliver high quality and a first-class customer service journey. You will develop and maintain relationships with construction partners and suppliers to ensure best practices and high standards are met with a proactive approach.

The ideal candidate will have experience as a Customer Service Manager with demonstrated knowledge in customer service and experience leading a team that provides customers with a delightful, frictionless experience.

Responsibilities

• Implement and provide a customer service experience on key developments in London, utilizing best practices within residential development and real estate.
• Serve as the first point of contact for customers throughout the customer journey from exchange to completion and during the 2-year warranty period.
• Provide clear communication to customers regarding construction updates.
• Liaise with subcontractors to ensure defects are addressed cost-effectively and professionally.

Qualifications & Experience

• Bachelor's degree or equivalent experience
• 5+ years of customer service experience within Residential Real Estate in London
• Experience in a Customer Service Management role for a Property Developer or House Builder
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint, etc.)