Client Services Manager

Allwyn UK; London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

Allwyn UK is seeking a Client Services Manager to lead the delivery of impactful advertising campaigns for well-known brands. This role involves managing multi-channel campaigns, collaborating closely with creative and production teams, and ensuring compliance while enhancing campaign effectiveness through analysis and proactive communication. The ideal candidate will have substantial experience in account management within a high-profile brand environment and must excel in project management and teamwork within a hybrid working model.

Benefits

26 days paid leave (plus bank holidays)

Annual bonus scheme

2 x Life Days

4 x Salary of Life Insurance

Pension with matching contributions up to 8.5%

Single Private Health Cover

£500 Wellness Allowance

Income Protection

Enhanced parental leave

Eye Care, Dental and Cycle To Work schemes

Qualifications

• Proven experience (3+ years) in account management within an in-house agency or creative agency environment.
• Strong understanding of the ad playout process across TV, digital, social, and radio channels.

Responsibilities

• Manage the development, execution, and delivery of multi-channel advertising campaigns.
• Act as the main point of contact between internal brand stakeholders and the Creative Hub team.
• Monitor and analyse campaign performance, providing insights and recommendations.

Skills

Project management

Interpersonal communication

Analytical skills

Job description

Join our journey to create a new experience for The National Lottery and help us to power change for the greater good.

We are Allwyn UK, part of the Allwyn Entertainment Group - a multi-national lottery operator with a market-leading presence across Europe which includes: Czech Republic, Austria, Greece, Cyprus & Italy.

While the main contribution of The National Lottery to society is through the funds to good causes, at Allwyn we put our purpose and values at the heart of everything we do. Join us as we embark on a once-in-a-lifetime, largescale transformation journey by creating a National Lottery that delivers more money to good causes.

We'll talk a bit more about us further down the page, but for now - let's talk about the role and who we're looking for...

A bit about the role...

We are an innovative in-house function poised for growth and expansion. As we embark on this exciting journey, we are committed to delivering exceptional creative solutions that drive our brands forward. We are looking for someone who thrives on collaboration, creativity and pushing boundaries to set new standards in the industry.

We operate a hybrid working model and require employees to work from our offices 3 days per week. For this role, we expect the ClientServices Manager to spend time across our Watford HQ and London site. These in-office days will be spread across the standard working week (Monday-Friday).

As a Client Services Manager within our in-house team, you will play a crucial role in delivering impactful campaigns for some of the UK's best-known brands. This is a unique opportunity to work in innovative ways, championing creative excellence across a wide range of advertising and marketing content. The ideal candidate will have experience managing the playout process for ads, developing and delivering always-on and reactive content, and overseeing end-to-end campaign management.

You will be the key interface between brand teams and the Creative Hub - responsible for ensuring stakeholder feedback is addressed at each stage without compromising creative output or delivery. You will excel at following process and collaboration with all functions within CH and with our Marketing colleagues - adding value to briefs and acting as a guardian of the creative work. You will help to manage the playout process of ads for accurate and seamless delivery.

Campaign Management & Delivery:

• Manage the development, execution, and delivery of multi-channel advertising campaigns, ensuring each project meets brand standards, deadlines, and budget requirements.
• Help to oversee the playout process for radio, VOD and TV ads, ensuring accurate scheduling, asset trafficking, and platform compliance.
• Support in collaborating with creative, production, and media teams to streamline workflows and optimise content delivery.

Always-On & Reactive Content Development:

• Work with creative teams to drive the creation of always-on content that keeps the brand relevant and engaging across multiple touchpoints
• Manage the planning and rapid development of reactive content, ensuring swift turnarounds without sacrificing quality or brand integrity.

Relationship Management:

• Act as the main point of contact between internal brand stakeholders and the Creative Hub team, ensuring clear and proactive communication and swift problem resolution.
• Build strong relationships with cross-functional teams, from media planning to legal, to align on campaign objectives and compliance requirements.
• Collaborate with Agency partners to ensure alignment between brand campaign strategy and content strategy
• Receive, interpret, and help to translate briefs from internal stakeholders into actionable plans that inspire creative teams and deliver impactful work.

Reporting & Performance Analysis:

• Monitor and analyse campaign performance, providing insights and recommendations that drive future improvements.
• Develop regular updates and reports to keep stakeholders informed on project status, results, and optimisations

Join our journey to create a new experience for The National Lottery and help us to power change for the greater good.

We are Allwyn UK, part of the Allwyn Entertainment Group - a multi-national lottery operator with a market-leading presence across Europe which includes: Czech Republic, Austria, Greece, Cyprus & Italy.

While the main contribution of The National Lottery to society is through the funds to good causes, at Allwyn we put our purpose and values at the heart of everything we do. Join us as we embark on a once-in-a-lifetime, largescale transformation journey by creating a National Lottery that delivers more money to good causes.

We'll talk a bit more about us further down the page, but for now - let's talk about the role and who we're looking for...

A bit about the role...

We are an innovative in-house function poised for growth and expansion. As we embark on this exciting journey, we are committed to delivering exceptional creative solutions that drive our brands forward. We are looking for someone who thrives on collaboration, creativity and pushing boundaries to set new standards in the industry.

We operate a hybrid working model and require employees to work from our offices 3 days per week. For this role, we expect the ClientServices Manager to spend time across our Watford HQ and London site. These in-office days will be spread across the standard working week (Monday-Friday).

As a Client Services Manager within our in-house team, you will play a crucial role in delivering impactful campaigns for some of the UK's best-known brands. This is a unique opportunity to work in innovative ways, championing creative excellence across a wide range of advertising and marketing content. The ideal candidate will have experience managing the playout process for ads, developing and delivering always-on and reactive content, and overseeing end-to-end campaign management.

You will be the key interface between brand teams and the Creative Hub - responsible for ensuring stakeholder feedback is addressed at each stage without compromising creative output or delivery. You will excel at following process and collaboration with all functions within CH and with our Marketing colleagues - adding value to briefs and acting as a guardian of the creative work. You will help to manage the playout process of ads for accurate and seamless delivery.

Campaign Management & Delivery:

• Manage the development, execution, and delivery of multi-channel advertising campaigns, ensuring each project meets brand standards, deadlines, and budget requirements.
• Help to oversee the playout process for radio, VOD and TV ads, ensuring accurate scheduling, asset trafficking, and platform compliance.
• Support in collaborating with creative, production, and media teams to streamline workflows and optimise content delivery.

Always-On & Reactive Content Development:

• Work with creative teams to drive the creation of always-on content that keeps the brand relevant and engaging across multiple touchpoints
• Manage the planning and rapid development of reactive content, ensuring swift turnarounds without sacrificing quality or brand integrity.

Relationship Management:

• Act as the main point of contact between internal brand stakeholders and the Creative Hub team, ensuring clear and proactive communication and swift problem resolution.
• Build strong relationships with cross-functional teams, from media planning to legal, to align on campaign objectives and compliance requirements.
• Collaborate with Agency partners to ensure alignment between brand campaign strategy and content strategy

Briefing & Strategy Support:

• Receive, interpret, and help to translate briefs from internal stakeholders into actionable plans that inspire creative teams and deliver impactful work.

Reporting & Performance Analysis:

• Monitor and analyse campaign performance, providing insights and recommendations that drive future improvements.
• Develop regular updates and reports to keep stakeholders informed on project status, results, and optimisations

Requirements

• Proven experience (3+ years) in account management within an in-house agency or creative agency environment, ideally within a large-scale, high-profile brand.
• Strong understanding of the ad playout process across TV, digital, social, and radio channels.

Skills:

• Exceptional project management skills with the ability to manage multiple campaigns simultaneously and adapt to changing priorities
• Strong interpersonal and communication skills, with the ability to influence and collaborate with cross-functional teams
• Analytical skills with a solid understanding of campaign performance metrics, and the ability to translate data insights into actionable recommendations

Benefits

• 26 days paid leave (plus bank holidays)

• Annual bonus scheme

• 2 x Life Days

• 4 x Salary of Life Insurance

• Pension: we'll match your contribution up to 8.5%

• Single Private Health Cover

• £500 Wellness Allowance

• Income Protection

• Enhanced parental leave (maternity and paternity)

• Eye Care, Dental and Cycle To Work schemes

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development and Sales

• Industries

  Non-profit Organizations and Primary and Secondary Education

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