Client Services Manager

ISS Facility Services UK; Greater London; On-site; GBP 38,000 - 54,000; Full time

Job summary

ISS Facility Services UK is seeking a Client Service Manager to join Barclays account in London. You will be at the heart of the meeting and events experience, acting as a key contact for clients and ensuring warmth, professionalism and attention to detail throughout every interaction.

You’ll manage the customer journey from enquiry to delivery, coordinate meetings and events, and build strong relationships with senior stakeholders while driving commercial outcomes in a premium corporate

Qualifications

• At least 4 years' experience within a fast-paced hospitality, events, catering or sales environment.
• Strong knowledge of meetings, conferences, events and premium hospitality.
• Experience building relationships with senior-level clients and decision makers.
• Excellent communication and interpersonal skills.
• A proactive and customer-focused approach with a drive to deliver results.

Responsibilities

• Welcome and engage clients with warmth and professionalism, creating memorable experiences from arrival to departure.
• Manage meetings, events and special functions from initial enquiry through to delivery.
• Build and maintain strong relationships with existing and prospective clients.
• Develop knowledge of client preferences to provide personalised service.
• Promote facilities and identify opportunities to grow the client portfolio.
• Oversee food and beverage service, ensuring quality and presentation.
• Be highly visible and proactively resolve challenges.
• Capture customer feedback and drive continuous improvements.
• Maintain high standards of food safety and health & safety compliance.
• Collaborate with the wider ISS team and support other London locations.
• Contribute to sales growth and financial targets.
• Champion a positive, inclusive One Team culture.

Skills

Hospitality experience

Event management

Client relationship building

Sales experience

Communication skills

Job description

CLIENT SERVICE MANAGER

ISS | Barclays | London

Location: 46 Park Lane, Mayfair & Westminster

Are you passionate about exceptional hospitality, client experience and creating memorable moments?

ISS is looking for an experienced and confident Client Service Manager to join our prestigious Barclays account, working across high-profile London locations including 46 Park Lane in the heart of Mayfair.

This is an exciting opportunity to take ownership of the client experience, combining hospitality, events, relationship management and commercial awareness in a premium corporate environment.

THE ROLE

As Client Service Manager, you will be at the heart of the meeting and events experience, acting as a key point of contact for clients and ensuring every interaction is delivered with warmth, professionalism and attention to detail.

From the initial enquiry through to the final farewell, you will manage the customer journey, coordinate meetings and events, understand client preferences and ensure every detail is delivered to an exceptional standard.

You’ll be a natural host, relationship builder and ambassador for ISS and Barclays, with the confidence to engage with senior stakeholders and anticipate client needs.

KEY RESPONSIBILITIES

• Welcome and engage clients with warmth and professionalism, creating memorable experiences from arrival to departure.
• Manage meetings, events and special functions from initial enquiry through to delivery.
• Build and maintain strong relationships with existing and prospective clients.
• Develop detailed knowledge of client preferences to provide a personalised service.
• Promote meeting and events facilities and identify opportunities to grow the client portfolio.
• Oversee food and beverage service, ensuring exceptional quality and presentation.
• Be highly visible throughout service and proactively resolve challenges.
• Capture customer feedback and identify opportunities to continuously improve the experience.
• Maintain the highest standards of food safety, health & safety and compliance.
• Work collaboratively with the wider ISS team and support other London locations when required.
• Contribute to sales growth, cost-saving initiatives and financial targets.
• Champion a positive, inclusive and high-performing One Team culture.

ABOUT YOU

We’re looking for someone who combines genuine hospitality with commercial awareness and a strong customer focus.

You will ideally have:

• At least 4 years' experience within a fast-paced hospitality, events, catering or sales environment.
• Strong knowledge of meetings, conferences, events and premium hospitality.
• Experience building relationships with senior-level clients and decision makers.
• Excellent communication and interpersonal skills.
• A confident, outgoing personality with a natural flair for networking.
• A proactive and self-motivated approach, with the drive to achieve targets and deliver results.
• Strong organisational skills and the ability to manage multiple priorities.
• Excellent personal presentation and professional written and verbal communication.
• Strong IT skills and confidence working across multiple systems.
• The ability to identify issues, find solutions and remain calm under pressure.
• A genuine passion for creating exceptional customer experiences.

If you’re an experienced hospitality or events professional who takes pride in delivering more than just a service, someone who creates experiences, builds relationships and genuinely cares about getting every detail right — we’d love to hear from you.