Client Services Manager

PwC; Greater London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading company is seeking a Senior Manager in the Global Payroll team to manage payroll operations across multiple clients and countries. This role involves leading a team, driving technology transformation, and ensuring compliance and efficiency in payroll processes. The ideal candidate will have extensive global payroll experience and strong analytical skills. Benefits include flexible working arrangements and private medical cover.

Benefits

Flexible working arrangements

Private medical cover

24/7 access to a virtual GP

Six volunteering days a year

Qualifications

• Extensive global payroll experience in a multinational organization.
• Strong understanding of payroll compliance across multiple jurisdictions.

Responsibilities

• Lead and oversee global payroll operations for multiple countries.
• Manage relationships with clients and local PwC teams.
• Drive payroll transformation initiatives and process standardization.

Skills

Analytical Skills

Problem Solving

Project Management

Tools

Workday

ADP

SAP

Job description

About the role

As a Senior Manager in the Global Payroll team, you will be responsible for managing and optimizing payroll operations across multiple clients and countries. You will lead a team, drive technology transformation, and develop best practices for payroll governance.

As a trusted leader, you will collaborate with internal stakeholders and a diverse portfolio of clients to enhance payroll efficiency and accuracy, while providing guidance to our local in-country payroll teams. If you have a passion for operational excellence, process automation, and delivering best-in-class payroll services, we would love to hear from you.

What your days will look like:

1. Lead and oversee global payroll operations, managing a team working with our PwC in-country payroll teams to ensure timely and accurate payroll processing for multiple countries and clients.

2. Partner with in-country local PwC teams and our technology team in Mauritius to optimize payroll processes and mitigate risks.

3. Manage relationships with clients and in-country local PwC teams, ensuring service levels are met and continuously improved.

4. Lead payroll transformation initiatives, including automation, system enhancements, and process standardization, working with our technical team based in Mauritius.

5. Ensure effective payroll governance, risk management, and internal controls to support audits and compliance requirements.

6. Act as a point of escalation for clients and in-country local PwC teams.

7. Serve as a subject matter expert, providing insights and recommendations to senior leadership.

This role is for you if:

• Extensive global payroll experience, ideally in a large multinational organization.

• Strong understanding of payroll compliance across multiple jurisdictions.

• Proven track record of managing complex payroll operations and leading global clients.

• Experience with payroll systems and technology platforms, such as Workday, ADP, SAP, or other global payroll solutions.

• Ability to manage client and in-country payroll provider relationships.

• Strong analytical and problem-solving skills, with experience in process improvement and automation.

• Ability to handle confidential data with integrity and discretion.

• Excellent project management skills, with experience driving payroll transformation initiatives.

What you’ll receive from us:

No matter where you may be in your career or personal life, our benefits are designed to add value and support, recognizing and rewarding you fairly for your contributions.

We offer a range of benefits including flexible working arrangements, private medical cover, 24/7 access to a virtual GP, six volunteering days a year, and much more.