Client Services Manager

Kharon; Greater London; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Client Services Manager to join their dynamic team in Greater London. This role is pivotal in ensuring clients have a seamless onboarding experience and are empowered to utilize the platform effectively. You will be the first point of contact for inquiries, providing personalized demonstrations and addressing technical issues while collaborating with internal teams to resolve challenges quickly. Your expertise in client management and communication will help drive client satisfaction and success. If you are passionate about client engagement and looking to make a significant impact in a forward-thinking organization, this opportunity is for you.

Qualifications

• 1–3+ years of experience in a client-facing role, ideally within SaaS or fintech.
• Exceptional communication and presentation skills to explain complex concepts.

Responsibilities

• Acting as the first point of contact for client inquiries and onboarding.
• Conducting training sessions to educate clients on platform features.

Skills

Client Management

Communication Skills

Technical Support

Data Integration

Training and Onboarding

Education

Bachelor’s degree in Business or related field

Job description

Kharon Greater London, England, United Kingdom

Client Services Manager

TL;DR Kharon is seeking a full-time, London, U.K. based Client Services Manager. This role requires in-office attendance at least 4 days per week, with additional flexibility awarded after successful onboarding.

Responsibilities:

• Acting as the first point of contact for client inquiries, addressing questions related to Kharon findings, platform functionality, content sources, and technical issues.
• Onboarding and guiding new clients through the setup process, ensuring a smooth transition onto Kharon's platform.
• Providing personalized demonstrations of Kharon's features and functionalities tailored to client needs and assisting with initial data integration and customization according to client specifications.
• Conducting regular training sessions (webinars, one-on-one sessions) to educate clients on new features and updating training materials and resources to empower clients in maximizing their use of Kharon's platform.
• Coordinating with internal teams (tech support, content management, sales) to resolve complex issues promptly.
• Collaborating with and assisting the sales team to develop tailored proposals and pitches for upsell opportunities.
• Monitoring client usage patterns and behavior to identify opportunities for upselling additional products or services.
• Continuously educating oneself on Kharon’s evolving platform features, benefits, and service offerings.

Qualifications:

• A Bachelor’s degree, preferably in Business, International Relations, Political Science, or a related field.
• Academic or professional exposure to global security, international relations, financial crime, compliance, or regulatory environments.
• A foundational understanding of compliance frameworks such as anti-money laundering, financial crime and illicit financing, sanctions regimes, and environmental, social and governance standards.
• 1–3+ years of experience in a client-facing role such as customer success, account management, or technical support, ideally within SaaS, fintech, regtech, compliance, or data services.
• Exceptional communication and presentation skills, with the ability to clearly explain complex concepts to a range of audiences.
• Demonstrated experience leading client onboarding, delivering product demos, and facilitating ongoing training through webinars or one-on-one sessions.
• A technically curious mindset with the confidence to troubleshoot, support light data integration, and quickly learn new systems or platforms.

Kharon is a highly disruptive and incredibly innovative organization that navigates risk at the intersection of global security threats + international commerce.

As a Client Services Manager at Kharon, you will be pivotal in ensuring a seamless onboarding experience, guiding clients through setup, and providing personalized demonstrations of our platform's features. You will assist with data integration, conduct regular training sessions, and maintain up-to-date training materials to empower clients. Acting as the first point of contact for inquiries, you will address platform functionality, content sources, and technical issues, coordinating with internal teams for swift resolution. Your role involves collaborating with the sales team to develop tailored proposals and pitches, driven by your keen observation of client usage patterns and behavior. Staying informed about compliance regulations, sanctions, and updates to Kharon’s research will position you as a trusted advisor, enhancing client satisfaction and contributing to our mission of revolutionizing global security intelligence.

If interested in pursuing this position, please visit www.kharon.com to apply.

Kharon is committed to cultivating and maintaining a workplace that is free from harassment and discrimination. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ethnicity, gender, gender identity or expression, sexual orientation or identity, neurodiversity, appearances, age, protected veteran status, or status as a qualified individual with disability.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Customer Service, Sales, and Quality Assurance
• Industries
• Data Infrastructure and Analytics and Technology, Information and Media