Client Services Manager

hackajob

Greater London

On-site

GBP 70,000 - 110,000

Full time

14 days+

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Benefits offered by this job

Competitive salary package

Comprehensive health coverage

401(k) plan with company match

Paid vacation days

Personal development allowance

Pet insurance

Job summary

A leading match-making platform in Greater London seeks a Mid-Senior level Manager to lead their Private Equity business segment. This role involves managing a high-performing team, driving client engagement with Third Bridge’s product offerings, and designing strategic account growth plans. The successful candidate will be an expert in client relations and team development, with a proven track record in commercial growth. Competitive salary and benefits are provided, including health coverage and retirement options.

Qualifications

Strong leadership skills and experience training team members.
Experience working with Private Equity clients.
Ability to prioritize a fast changing workflow.

Responsibilities

Manage and develop a high-performing team.
Drive client usage of products and services.
Design and implement account plans for revenue growth.
Collaborate with global Private Equity leadership to share best practices.
Design yearly/quarterly account plans to achieve revenue growth.

Skills

Leadership skills

Client engagement

Negotiation skills

Account growth

Job description

hackajob Greater London, England, United Kingdom

hackajob is a matching platform partnering with Third Bridge Group helping them to hire the best talent and build the future. To get the chance to get matched to this role and other similar roles, click on Apply to set up your free profile.

About us

We connect the world’s top investors and business leaders to the insights that shape investment decisions. From private equity firms and hedge funds to leading consultancies, our clients count on us to find the exact expert they need — fast.

Since 2007, we’ve grown to 1,500+ people across global financial hubs, becoming a trusted research partner to thousands of decision-makers. This is where ambitious people come to accelerate their careers.

About the role

As a Manager, your primary responsibility is to fuel the commercial growth of Third Bridge’s Private Equity business through the management and growth of our existing client accounts across our product and service portfolio.

Your goal is to create value for our Private Equity clients by understanding their business needs and delivering the right products and services at the right time. You will do this by attracting, onboarding and developing a high‑performing commercial team. As well as supporting your team daily and holding them to exceptional performance standards, you will be responsible for developing client relationships, creating account growth strategies and directly managing a pipeline of renewal opportunities to drive positive commercial outcomes for the business.

Managers are on the front line every day – talking to senior decision makers, nurturing champion users, demonstrating our value proposition and selling our services to newly onboarded or less familiar users and ensuring our offering is bringing the maximum value across our client’s research process.

Position responsibilities

Team Management

Hire, onboard, train and develop high‑performing team members that consistently meet and exceed their monthly targets
Lead your team to meet and exceed commercial objectives, ensuring that key financial & operational metrics are consistently achieved
Optimize your team’s resources to maximize revenue and market share growth
Drive high performance through regular 1:1s, coaching, feedback and performance management tools
Manage team P&L through productivity and specialist cost management
Align with the global Private Equity Leadership team to promote best practice and encourage global collaboration
Create and maintain a culture of recognition and reward for outstanding performance & completion of short and long‑term goals, in line with company mission and values
Facilitate a culture of open and honest two‑way communication, ensuring key messages are cascaded to all team members, encouraging feedback and sharing of ideas and best practice
Contribute to hiring plans to meet budget headcount and productivity
Coordinate with People Operations in the talent branding, recruitment, selection, training and ongoing skills development for all team members, ensuring we attract and retain the very best talent

Client Management

Drive usage of Third Bridge’s product portfolio across 1‑1 calls and content by engaging with users daily, flawlessly executing on requests for both 1‑1 calls and content with a strong focus on quality and a tailored approach to client service
Develop an in‑depth understanding of clients’ investment strategies, workflow and needs by speaking with users on a regular basis through kick‑off calls, feedback calls, and in‑person meetings
Proactively identify bottlenecks and propose solutions to support clients’ needs
Maintain an up‑to‑date understanding of client feedback, market share and specific client user preferences in order to adapt our approach and accommodate individual preferences and create Third Bridge power users
Maintain gold standards of specialist management and compliance

Business Development

Design and implement yearly/quarterly account plans to achieve and exceed revenue growth expectations
Manage the end‑to‑end client life cycle, including but not limited to critical activities such as collaborating with Sales during onboarding, monitoring usage across Third Bridge products, identifying inactive or at‑risk clients, collaborating with Business Development to drive increased user activation etc
Lead relationship management of your user base in order to encourage ongoing engagement and utilization of our products and services, including: scheduling meetings; sourcing projects; conducting optimization meetings; raising awareness and usage of our products; tracking client user movements and priorities, etc
Apply sales and negotiation skills to close profitable renewals
Demonstrate a strong grasp of Third Bridge’s products, value proposition and competitive advantage, and leverage that knowledge in all client communications
Grow your book of business by generating internal and external client referrals
Develop a deep knowledge of each client’s industry, organizational structure, asset class in which they operate, and key stakeholders in those asset classes

Qualifications

Strong leadership skills and demonstrable experience training and mentoring team members
A strong understanding of Third Bridge’s product offering and value proposition for our PE client base
Demonstrable experience prioritizing a high volume, fast changing workflow and success working with Private Equity clients
Demonstrable experience engaging with and understanding client investment strategies and tailoring execution on requests on the basis of that understanding
Demonstrable experience executing to an exceptional standard and a proven track record of growing accounts, client user engagement and exceeding targets
Compensation & Benefits: We offer a competitive salary package, including a base salary and commission structure.
Vacation: 15 vacation days and 2 personal days, increasing to 20 vacation days after 2 years of service.
Health & Wellbeing: Comprehensive healthcare coverage through Cigna, including a 100% employer‑paid medical plan option. Access to Wellhub and an Employee Assistance Program (EAP). Life insurance and long‑term disability coverage. Pre‑tax savings accounts: commuter, dependent care FSA, HSA, and medical FSA.
Retirement: 401(k) plan with Roth and traditional options, including a company match of up to 5% of your base salary. Access to Prosperwise, a financial advice tool.
Additional Benefits/ Perks: Competitive parental leave policy, pet insurance, personal development allowance to support your growth, and phone allowance.
Access to stocked kitchens and regular social gatherings.
Commitment to ESG initiatives such as CSR, D&I, environment and various employee resource groups (ERGs).

The successful candidate must, by the start of employment, have permission to work in the country they are applying to.

We know that to be truly innovative, we need to have a diverse team around us. That is why Third Bridge is committed to creating an inclusive environment and is proud to be an equal opportunity employer. If you are not 100% sure if you are right for the role, please apply anyway and we will be happy to consider your application.

Seniority level