Client Services Executive

JR United Kingdom; High Wycombe; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in delivering customer experiences seeks a dedicated individual to support client projects. This role will involve managing communications, overseeing project data, and ensuring customer satisfaction in a busy environment. Ideal for someone with up to 2 years of relevant experience.

Qualifications

• Up to 2 years of professional experience desired.
• Background in customer service or similar roles preferred.

Responsibilities

• Support and deliver communication plans by developing, proofreading, and sending communications.
• Manage programme data and maintain databases.
• Assist in creating design briefs and manage content on the website.

Skills

Attention to detail

Strong sense of urgency

Relationship building

Organizational skills

Job description

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I am looking for someone passionate about delivering top notch customer service, wanting to work within a busy and growing business with up to 2 years professional experience.

This business is at the top of their game when it comes to providing excellent customer experiences, whether it be through their Events or Reward Programmes or Channel Incentives and boast a huge and very impressive client list.

This role requires you to play a key support role in the delivery of client projects, including client liaison, contact with internal resource departments and external suppliers.

Key Purpose & Responsibilities:

• To support and deliver communication plans either by developing the plan, copy writing the communications, proofreading, editing and sending the communication via email and text.
• To surpass both internal and external customer expectations.
• To take overall responsibility for the management of programme data.
• Responsible for maintenance of the database(s).
• Assist in the creation of design briefs.
• Responsible for the management of website content for the programme through a CMS.

Key Skills:

• Excellent attention to detail.
• Strong sense of urgency.
• Driven to exceed expectations.
• Excellent relationship builder.
• Good organisational skills.

This role would suit someone coming from either an agency or client-side background from a similar role having has experience interacting and managing client expectations.

This role is commutable from Milton Keynes, Bedford, Northampton, Newport Pagnell and Buckingham.