Client Services Coordinator

London Door Company; Stretford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading bespoke kitchen company is seeking a Client Services Coordinator for a 12-month maternity cover in Trafford Park. This role involves delivering exceptional service to clients, handling complaints, and working closely with various departments to ensure an outstanding customer experience. Applicants should be organized, confident communicators, and ideally have prior experience in the furniture industry.

Benefits

22 days plus bank holidays (rising with service)

Cycle to Work Scheme

Free Parking

Employee Assistance Programme

Contractual pension

Qualifications

• Experience in furniture industry advantageous but not essential.
• Ability to prioritize tasks with an organized approach.

Responsibilities

• Providing prompt and courteous service to all clients.
• Processing paperwork and updating call logs.
• Dealing with client complaints in a timely manner.

Skills

Excellent verbal and written communication skills

Attention to detail

Confident telephone manner

IT literate

Job description

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Client Services Coordinator

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Job reference: NWT-CSX-001220

Salary: Competitive Salary & Contributory Pension

Closing date: 30/06/2025

Department: Client Services

Location: Trafford Park, Manchester

Employment type: Fixed Term

Where to find us

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Job Description

Client Service Co-Ordinator – Client Services Department

Full Time 12 Month Maternity Cover Based in Trafford Park

Tom Howley, market leader for British bespoke kitchens, is the fastest-growing, premium bespoke kitchen company in the UK, with 20 showrooms. We are proud to manufacture all our furniture in the UK and offer a comprehensive design, manufacture, and installation service.

The Client Services team is responsible for liaising with clients providing first class service to all clients. Working alongside all departments within the business to ensure the clients journey is the best we can offer.

Responsibilities Include

• Providing a prompt and courteous service to all clients.
• Good communication with both office & field staff.
• Processing paperwork, updating call logs and general admin.
• Provide Cover for colleague’s absence when required
• Deal with client complaints, ensuring those involved resolve the issue in a timely manner.
  
  

Key Requirements

• Excellent verbal and written communication skills.
• Being confident to work as part of a team and by yourself in a fast-paced environment
• Confident telephone manner;
• Being able to communicate with other departments within the business and clients confidently;
• Accuracy and attention to detail;
• Ability to prioritise with an organised approach;
• I.T. literate;
• Experience in the furniture industry would be advantageous but not essential
  
  

Why Work For Us

• 22 days plus bank holidays (rising with service)
• Full software training will be given and IT equipment provided
• Cycle to Work Scheme
• Contractual pension
• Free Parking
• BHID Connect – through our partnership with Reward Gateway, you can save money on everyday spending and make your money go further at up to 770 retailers
• Wellbeing centre – exercise videos, mindfulness tools, nutritional and financial advice
• Employee Assistance Programme – access to 24/7 counselling and support helpline
• Employee Mortgage Services – through our partnership with Charles Cameron we provide access to mortgage advice and education services
• We are constantly reviewing our benefits and have some exciting new initiatives coming soon!
  
  

Should you have any questions regarding this opportunity, or if you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to contact us at [e-mail]

Take a look around the company https://www.jobtrain.co.uk/bhid

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