Project and Services Coordinator

X-On; Birmingham; On-site; GBP 28,000 - 30,000; Full time

Job summary

A leading company in telecommunications seeks a Project and Services Coordinator for their Birmingham office. This role involves coordinating projects, ensuring efficient delivery of services, conducting meetings, and communicating updates with customers. The ideal candidate should have strong organizational skills and the ability to manage multiple tasks effectively.

Benefits

21 days holiday, increasing with service

Extra day off for your birthday

Employee Assistance Programme

Free onsite parking

Annual salary review

Qualifications

• Previous telecoms experience is desirable but not essential.
• Knowledge of processes and practices for fast-paced work.
• Willingness to adopt new systems aligned with business needs.

Responsibilities

• Coordinate Voice, IT and Data projects within SCG Midlands.
• Attend weekly Project meetings to discuss project deliverables.
• Provide regular Project updates to the customer.

Skills

Attention to detail

Effective communication

Flexibility

Tools

Excel

Job description

Location: Quinton, Birmingham

Salary: £28,000 – £30,000

We’re looking for a Project and Services Coordinator to come and join our team at the Quinton office in Birmingham. You will be coordinating new installation projects, moves and changes for existing and new customers. You will be working with the Sales, Engineering and Accounts team to ensure efficient delivery of the Sales Order Process.

Responsibilities:

• Coordination of Voice, IT and Data projects within SCG Midlands. Adhering to the Project Scope, deliverables, and timelines.
• Attend weekly Project meetings to discuss ongoing Projects, deliverables, risks and technical requirements.
• Coordinate with internal resources and third parties/suppliers to achieve the project deliverables.
• Ongoing training within the team to ensure all systems and processes are followed and understood.
• Placement of connectivity orders with relevant ISP’s.
• Cessations of redundant circuits/services.
• Track Project milestones while proactively identifying any risks or potential issues.
• Documenting all billing information for accounts to ensure the project can be billed correctly and the Project closed.
• Provide regular Project updates to the customer to ensure a high level of customer service is provided.

Skills & Experience:

• Previous telecoms experience is desirable but not essential.
• Knowledge of agreed processes and practices to carry out work in a fast-paced environment.
• Accuracy, flexibility and attention to detail in managing each project task.
• Effective knowledge and understanding of the applications and systems used in the role. Applications include Excel and portal-based ordering systems.
• Willingness to adopt new systems, services and processes in line with the evolving needs of the business.
• Excellent communication skills required in liaising with colleagues and customers.

Benefits:

• 21 days holiday – increasing to 22 days after 3 years and to 25 days after 5 years
• Extra day off for your birthday
• Buy holiday scheme
• Employee Assistance Programme
• Free onsite parking
• Enhanced company sick pay
• Discounted retail vouchers
• Reduced gym membership
• Annual salary review
• SCG mobile benefit
• Employee referral bonus