Patient Services Coordinator (Contact Centre)

Lloyds Pharmacy Clinical Homecare Limited.; Coventry; On-site; GBP 22,000 - 28,000; Full time

Job summary

Lloyds Clinical is seeking a Patient Services Coordinator to support the treatment of 100,000 patients across the UK. The role involves managing medication enquiries, booking deliveries, and providing exceptional customer service in a contact centre environment. Ideal candidates will have a caring nature and excellent telephone skills.

Benefits

25 days annual leave plus bank holidays

Company bonus scheme

Outstanding training & development programmes

Up to £1200 refer a friend bonus

Full support from employee assistance programme

Savings and discounts at multiple retailers

Qualifications

• Passionate about delivering exceptional customer service.
• Ability to make sound judgement and decision making.
• Comfortable liaising with vulnerable individuals via telephone.

Responsibilities

• Manage enquiries regarding medication and coordinate prescriptions.
• Book deliveries and send letters to patients.
• Ensure best-in-class customer service.

Skills

Customer Service

Attention to Detail

Decision Making

Job description

About The Role

As a Patient Services Coordinator, you will be working as a part of the patient services team to support the treatment of 100,000 patients across the UK. This includes, managing enquiries regarding medication, booking deliveries and coordinating prescriptions for our patients. You will also be responsible for sending letters to patients who we were unable to contact and provide updates to the hospital. You’ll be part of our contact centre that makes a real difference to peoples’ health, ensuring the customer service provided is best in class. If you have an excellent telephone manner and a caring nature, then this role is for you!

Site Hours: Monday - Friday 08:00 -22:00, Saturday 08:00 - 16:00 You may be asked to cover any 7.5 hour sift within these time frames

Interview: Upon completion of a short telephone interview, suitable candidates will be invited to an assessment evening on Thursday 29th May from 5pm. Please note the assessment evening is invitation only.

Why Lloyds Clinical?

We have a lot to offer to not only the 100,000 patients we support, but also to our valued employees. Lloyds Clinical has a wide range of exciting opportunities for passionate professionals across nursing, patient services, compounding, pharmacy and warehousing. These roles come with fantastic benefits including:

• 25 days annual leave plus bank holidays
• Company bonus scheme
• Outstanding training & development programmes
• Up to £1200 refer a friend bonus
• Full support from our employee assistance programme including a health and well-being app
• Savings and discounts at multiple retailers through our rewards portal

About You

To succeed in this role, you’ll be passionate about delivering exceptional customer service, along with the ability to make soundjudgementand decision making that will deliver the best care to our patients. With a caring nature and an empathetic approach, you’ll be comfortable liaising with vulnerable individuals via the telephone. You’ll also need to be able to work to tight deadlines, strive to meet targets and have a strong eye on attention to detail.

About Us

At Lloyds Clinical, with over four decades of experience supporting patients since 1975, we are dedicated to delivering exceptional clinical homecare services to more than 100,000 patients in their own homes, workplaces, or communities across the UK. Our comprehensive range of treatments spans from medication delivery to specialised nursing for complex conditions such as home parenteral nutrition, chemotherapy, IV antibiotics, enzyme replacement therapy, rheumatoid arthritis, multiple sclerosis, and beyond. Working in collaboration with the NHS, pharmaceutical companies, and private medical insurers, we prioritise patient care and are guided by our values of Delivering together, Being Accountable, Giving it our all and Continually Improving to provide the highest standards of service delivery and patient outcomes.

We pride ourselves on being an equal opportunities employer, committed to diversity & inclusion, taking a person-centred approach to our interview process that is fair and free from both discrimination and bias. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our resourcing team