Client Services Consultant, Residential Real Estate

CBRE Group, Inc.; Greater London; On-site; GBP 26,000 - 38,000; Full time

Job summary

CBRE Group, Inc. is seeking a personable Client Services Consultant to join our Residential Agency team in London. You will be the first point of contact for sellers and landlords, managing enquiries and ensuring a smooth experience from first contact through to completion of transactions.

You will onboard new clients, perform AML/ID checks where applicable, and coordinate with vendors, landlords and CBRE colleagues to progress sales or lets. Strong CRM and IT skills are required.

Qualifications

• Experience in client services or business development in residential agency.
• Excellent written and verbal communication.
• Highly organised with strong attention to detail.
• Able to manage multiple priorities in a fast-paced environment.
• Proficient with CRM systems and IT literacy.
• Knowledge of property legislation and sales/lettings process.

Responsibilities

• Be the primary point of contact for client enquiries via phone, email, and other channels.
• Onboard new clients including AML/ID checks where applicable.
• Liaise with landlords, vendors, and colleagues to progress sales or lets.
• Maintain CRM records and support progression to exchange and completion.
• Handle client feedback and resolve queries promptly.
• Collaborate with Managers, Listers, and Property Managers to ensure smooth service delivery.

Skills

Client services

Business development

Communication

Organisation

Multitasking

Client relationship management

Tools

CRM systems

MS Office

Google Workspace

Job description

CBRE Group, Inc. is seeking a personable Client Services Consultant to join our Residential Agency team in London. You will be the first point of contact for sellers and landlords, managing enquiries and ensuring a smooth experience from first contact through to completion of transactions.

You will onboard new clients, perform AML/ID checks where applicable, and coordinate with vendors, landlords and CBRE colleagues to progress sales or lets. Strong CRM and IT skills are required.