Client Services Consultant – Grow Valuations & Appointments

Kinleigh Folkard & Hayward; Greater London; On-site; GBP 28,000 - 36,000; Full time

Job summary

Kinleigh Folkard & Hayward in London is seeking a Client Services Consultant to join our Client Services team in Sloane Square. You will review valuations and qualify potential clients to secure high-quality valuation appointments for our branch network across London.

Working closely with Branch Directors, you will play a key role in growing our market share in Sales and Lettings, delivering excellent customer service and maintaining accurate activity records on our databases.

Qualifications

• Experience in telephone sales within estate agency or similar industry is advantageous.
• Strong rapport-building and qualification skills are essential.
• Excellent verbal and written communication abilities are required.
• Resilience, professionalism and a positive attitude are important.
• Strong commercial focus and ability to meet KPIs.

Responsibilities

• Review past valuations and withdrawn stock databases.
• Qualify potential clients and schedule valuation appointments.
• Record activity on database software.
• Deliver high standards of customer service.
• Initiate contact with past buyers and follow up on commitments.

Skills

Telephone sales

Rapport building

Communication skills

Resilience

KPI focus

Job description

Kinleigh Folkard & Hayward in London is seeking a Client Services Consultant to join our Client Services team in Sloane Square. You will review valuations and qualify potential clients to secure high-quality valuation appointments for our branch network across London.

Working closely with Branch Directors, you will play a key role in growing our market share in Sales and Lettings, delivering excellent customer service and maintaining accurate activity records on our databases.