Client Services Consultant – Grow Valuations & Appointments

Kinleigh Folkard & Hayward

Greater London

On-site

GBP 28,000 - 36,000

Full time

6 days ago
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Job summary

Kinleigh Folkard & Hayward in London is seeking a Client Services Consultant to join our Client Services team in Sloane Square. You will review valuations and qualify potential clients to secure high-quality valuation appointments for our branch network across London.

Working closely with Branch Directors, you will play a key role in growing our market share in Sales and Lettings, delivering excellent customer service and maintaining accurate activity records on our databases.

Qualifications

  • Experience in telephone sales within estate agency or similar industry is advantageous.
  • Strong rapport-building and qualification skills are essential.
  • Excellent verbal and written communication abilities are required.
  • Resilience, professionalism and a positive attitude are important.
  • Strong commercial focus and ability to meet KPIs.

Responsibilities

  • Review past valuations and withdrawn stock databases.
  • Qualify potential clients and schedule valuation appointments.
  • Record activity on database software.
  • Deliver high standards of customer service.
  • Initiate contact with past buyers and follow up on commitments.

Skills

Telephone sales
Rapport building
Communication skills
Resilience
KPI focus

Job description

Kinleigh Folkard & Hayward in London is seeking a Client Services Consultant to join our Client Services team in Sloane Square. You will review valuations and qualify potential clients to secure high-quality valuation appointments for our branch network across London.

Working closely with Branch Directors, you will play a key role in growing our market share in Sales and Lettings, delivering excellent customer service and maintaining accurate activity records on our databases.

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