Client Services & Compliance Administrator (Office‑Based)

Triage; Bishop Auckland; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Birthday off every year

Additional annual leave for length of

Two paid volunteering days annually

Employee Assistance Programme

Discounts, rewards and wellbeing

Pension and life assurance

Cycle to Work Scheme

Ongoing learning and development

Career progression opportunities

Job summary

Triage in Bishop Auckland is seeking a Service & Compliance Administrator to join our Connect to Work team. This office-based role blends customer service, administration, participant engagement and compliance support.

You’ll welcome participants, handle enquiries, manage appointments and records, and support audits and reporting to keep the service compliant and efficient. Occasional travel to Sunderland/Gateshead is required.

Qualifications

• Previous administrative experience required.
• Strong customer service and communications skills.
• Excellent organisational skills and attention to detail.
• Proficient with Microsoft Office, especially Excel.
• Experience maintaining records and handling confidential information.
• Ability to manage multiple tasks and meet deadlines.
• A proactive, team-focused approach is essential.
• Experience in employability, education, health or social care is desirable.
• Experience supporting audits, compliance or quality processes.
• Experience using CRM or case management systems.

Responsibilities

• Welcome participants, visitors and stakeholders to the office.
• Be the first point of contact via telephone, email and in person.
• Support onboarding by making supportive calls to participants.
• Build relationships to encourage engagement with the service.
• Manage appointments, referrals and diaries.
• Maintain accurate records and case management systems.
• Support reporting, quality assurance and compliance processes.
• Assist with audits and performance monitoring.
• Assist with financial administration and reconciliations.
• Coordinate meetings, training and events.
• Collaborate with colleagues, partners and employers.
• Ensure the office environment remains tidy and engaging.

Skills

Administrative experience

Customer service

Organisational skills

Excel

Record keeping

Multitasking

Team player

Employability sector

Audits & compliance

Case management

Job description

Triage in Bishop Auckland is seeking a Service & Compliance Administrator to join our Connect to Work team. This office-based role blends customer service, administration, participant engagement and compliance support.

You’ll welcome participants, handle enquiries, manage appointments and records, and support audits and reporting to keep the service compliant and efficient. Occasional travel to Sunderland/Gateshead is required.