Service & Compliance Administrator

Triage; Bishop Auckland; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Birthday off every year

Additional annual leave for length of

Two paid volunteering days annually

Employee Assistance Programme

Discounts, rewards and wellbeing

Pension and life assurance

Cycle to Work Scheme

Ongoing learning and development

Career progression opportunities

Job summary

Triage in Bishop Auckland is seeking a Service & Compliance Administrator to join our Connect to Work team. This office-based role blends customer service, administration, participant engagement and compliance support.

You’ll welcome participants, handle enquiries, manage appointments and records, and support audits and reporting to keep the service compliant and efficient. Occasional travel to Sunderland/Gateshead is required.

Qualifications

• Previous administrative experience required.
• Strong customer service and communications skills.
• Excellent organisational skills and attention to detail.
• Proficient with Microsoft Office, especially Excel.
• Experience maintaining records and handling confidential information.
• Ability to manage multiple tasks and meet deadlines.
• A proactive, team-focused approach is essential.
• Experience in employability, education, health or social care is desirable.
• Experience supporting audits, compliance or quality processes.
• Experience using CRM or case management systems.

Responsibilities

• Welcome participants, visitors and stakeholders to the office.
• Be the first point of contact via telephone, email and in person.
• Support onboarding by making supportive calls to participants.
• Build relationships to encourage engagement with the service.
• Manage appointments, referrals and diaries.
• Maintain accurate records and case management systems.
• Support reporting, quality assurance and compliance processes.
• Assist with audits and performance monitoring.
• Assist with financial administration and reconciliations.
• Coordinate meetings, training and events.
• Collaborate with colleagues, partners and employers.
• Ensure the office environment remains tidy and engaging.

Skills

Administrative experience

Customer service

Organisational skills

Excel

Record keeping

Multitasking

Team player

Employability sector

Audits & compliance

Case management

Job description

Bishop Auckland (Office Based) - Occasional travel to Sunderland and Gateshead, DL14 7NJ

Contract Type: Full Time Permanent

Working Hours: 35 hours per week 9am – 5pm, Monday to Friday

Be the welcoming face and trusted voice of Triage

At Triage, we help people overcome barriers to employment, build confidence and move towards brighter futures.

We're looking for a Service & Compliance Administrator to join our Connect to Work team. This is a varied role combining customer service, administration, participant engagement and compliance support.

You’ll often be the first person participants and visitors speak to, whether that’s welcoming them in to the office, answering enquiries or making supportive calls to help people engage with our service. Your friendly and professional approach will help create positive first impressions and encourage participants to attend appointments and remain engaged in their journey towards employment.

Alongside this, you’ll support the smooth running of the service through accurate record keeping, reporting, quality assurance and administrative support.

Why Join Triage?

We believe great work starts with great people, so we make sure our colleagues feel supported, valued and empowered to succeed.

Benefits include:

• Birthday off every year
• Additional annual leave for length of service
• Two paid volunteering days annually
• Employee Assistance Programme
• Discounts, rewards and wellbeing support
• Pension and life assurance
• Cycle to Work Scheme
• Ongoing learning and development
• Career progression opportunities

What You'll Do

• Welcome participants, visitors and stakeholders to the office.
• Act as the first point of contact for telephone, email and face‑to‑face enquiries.
• Make supportive calls to participants to confirm appointments and support onboarding.
• Build positive relationships that encourage engagement with the service.
• Manage appointments, referrals and diaries.
• Maintain accurate records and case management systems.
• Support reporting, quality assurance and compliance processes.
• Assist with audits and performance monitoring.
• Support financial administration and reconciliations.
• Coordinate meetings, training sessions and events.
• Work collaboratively with colleagues, partners and employers.
• Effective upkeep of the office environment ensuring this remains tidy and engaging at all times.

What We're Looking For

We're interested in attitude as much as experience.

You will have:

• Previous administrative experience.
• Excellent customer service and communication skills.
• Strong organisational skills and attention to detail.
• Confidence using Microsoft Office, including Excel.
• Experience maintaining accurate records and handling confidential information.
• The ability to manage multiple tasks and meet deadlines.
• A positive, proactive and team-focused approach.
• Experience within employability, education, health or social care services.
• Experience supporting audits, compliance or quality processes.
• Experience using CRM or case management systems.

Why This Role Matters

A warm welcome, helpful conversation or encouraging phone call can make all the difference to someone taking their next step towards employment.

In this role, you’ll help create an exceptional experience for participants while ensuring our services remain organised, compliant and effective. Your work will directly support people to access opportunities that can change their lives.

Our Values At Triage:

• We thrive together
• We do something amazing every day
• We know our knowledge is power
• We act with kindness

If that sounds like you, we'd love to hear from you.

For the successful candidate, this role will require a satisfactory enhanced disclosure check appropriate to the level of responsibility involved. We handle all disclosure information in line with the relevant safeguarding legislation and the DBS Code of Practice, ensuring a fair and transparent process for all applicants. Cost will be reimbursed through our onboarding and internal expense process.

As a Disability Confident Leader , we wish to engage and encourage people with a disability or long‑term health condition to work for us, ensuring they have the opportunities to fulfil their potential and realise their aspirations . We will interview all disabled applicants who meet the minimum requirements for the job and make reasonable adjustments to ensure candidates are not disadvantaged in any way. If this applies to you, you can request consideration under this scheme during the application process.

INDALL

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Working Hours
35 hours per week 9am – 5pm, Monday to Friday

Job Category
Employability

Location
Bishop Auckland (Office Based) - Occasional travel to Sunderland and Gateshead