Client Services Case Manager

Office Angels; Manchester; Hybrid; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Performance based bonus

Private medical insurance

Hybrid after probation

Extra day off for your birthday

Career progression

Dog-friendly office

Job summary

Office Angels in Manchester is seeking a proactive Case Manager to take ownership of clients, book jobs with the technical team, and manage cases through to completion.

You will respond to client queries, maintain the CRM, engage with clients, produce quotes, liaise with the technical team, and track progress against deadlines while supporting the commercial team. This role offers a salary up to £30,000 with a performance-based bonus and a dog-friendly office.

Qualifications

• Highly organised, proactive and able to work autonomously.
• Able to work in a busy, fast paced environment with stringent deadlines.
• Equipped with strong written and verbal communication skills.
• Familiar with CRMs.
• Computer literate with excellent attention to detail.
• Understanding of a sales-focused environment and how to effectively support the team.

Responsibilities

• Respond to client queries quickly and efficiently, always giving excellent customer service.
• Maintaining and updating the CRM system to ensure accurate client information.
• Engaging with existing clients through regular communication via phone, email, or in-person meetings.
• Producing quotes for clients.
• Liaising with the technical team to book in jobs and manage resources.
• Track progress against deadlines and keep all relevant parties up to date.
• Arranging meetings and calls with prospective clients and the commercial team.
• Following up on marketing campaigns to maximise outreach.

Skills

Organisational skills

Proactiveness

Communication skills

CRM familiarity

Attention to detail

Autonomy

Tools

CRM software

Job description

Office Angels in Manchester is seeking a proactive Case Manager to take ownership of clients, book jobs with the technical team, and manage cases through to completion.

You will respond to client queries, maintain the CRM, engage with clients, produce quotes, liaise with the technical team, and track progress against deadlines while supporting the commercial team. This role offers a salary up to £30,000 with a performance-based bonus and a dog-friendly office.