Case Manager

Office Angels; Ringway; Hybrid; GBP 18,000 - 30,000; Full time

Benefits offered by this job

Performance based bonus

Private medical insurance

Hybrid after probation

Extra day off for your birthday

Career progression

Job summary

Office Angels in Middleton, North Manchester is seeking a Case Manager to own client relationships, book jobs with the technical team and drive cases through to completion.

You will respond to queries, manage CRM records, engage clients, prepare quotes, and coordinate with the technical and commercial teams to ensure timely delivery and proactive outreach.

Qualifications

• Experience using CRM systems.
• Strong written and verbal communication skills.
• Able to work autonomously in a busy environment.
• Highly organised with attention to detail.

Responsibilities

• Respond to client queries quickly and efficiently, delivering excellent customer service.
• Maintain and update the CRM to ensure accurate client information.
• Engage with existing clients via phone, email, or in-person meetings.
• Produce quotes for clients.
• Liaise with the technical team to book jobs and manage resources.
• Track progress against deadlines and keep relevant parties updated.
• Arrange meetings and calls with prospective clients and the Commercial team.
• Follow up on marketing campaigns to maximise outreach.

Skills

CRM systems

Organised

Communication skills

Autonomous work

Sales support

Job description

Case Manager

Middleton, North Manchester

Circa £30,000

Benefits include:

• Performance based bonus
• private medical insurance
• hybrid after probation
• extra day off for your birthday
• career progression

Are you an organised and proactive individual looking for a dynamic role in a thriving organisation? This company is a leader in their field and are currently seeking a Case Manager to take ownership of clients, booking in jobs with the technical team and managing cases through to completion.

What You'll Do:

• Respond to client queries quickly and efficiently, always giving excellent customer service
• Maintaining and updating the CRM system to ensure accurate client information
• Engaging with existing clients through regular communication via phone, email, or in-person meetings
• Producing quotes for clients
• Liaising with the technical team to book in jobs and manage resources
• Track progress against deadlines and keep all relevant parties up to date
• Arranging meetings and calls with prospective clients and the commercial team
• Following up on marketing campaigns to maximise outreach

Who We're Looking For:

• Highly organised, proactive, and able to work autonomously
• Able to work in a busy, fast paced environment with stringent deadlines
• Equipped with strong written and verbal communication skills
• Familiar with CRMs
• Computer literate with excellent attention to detail
• Understanding of a sales-focused environment and how to effectively support the team.

What's in it for you?

• A salary of up to £30,000 depending on experience + bonus
• Dog-friendly office - bring your furry friend to work!
• Private Medical
• An extra day off on your birthday
• Fun social events