Client Services & Case Management Specialist

Debt Recovery Plus Ltd; Sheffield; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

On-site parking

Company pension

Employee assistance programme

Bonus potential

Death in service

Job summary

Credit Style, based near Sheffield, is looking for an organized administrator to support Client Services and our legal team. The role is full-time, on-site, 37.5 hours per week, with background checks required before starting.

You will process inbound/outbound mail, handle emails, apply cheque payments, and maintain the case management system with updates and client requests. Training and career development are provided.

Qualifications

• Good attention to detail.
• Problem solving and identifying solutions to issues.
• Excellent written and spoken English.
• Approachable team player with good communication skills.
• Flexible
• Working knowledge of Microsoft Office programmes

Responsibilities

• Processing inbound post and uploading to our case management system, including returned mail.
• Processing outbound post and correspondence.
• Actioning emails and requests into the team inbox.
• Applying cheque payments to our case management system and posting them to our bank.
• Maintain case management system with a range of updates, including actioning requested by our clients.
• Process the movement of queries and responses between ours and our clients case management systems.
• Importing updates from our suppliers onto our case management system.
• Printing and posting legal documentation for our legal team.
• Sending out invoices to our clients.
• Reviewing closed accounts where correspondence is received to decide on whether action is required or not.
• Reviewing accounts where correspondence received to highlight complaints and subject access requests to the appropriate teams.
• Reviewing accounts flagged as conflict of interests.
• Locating accounts where unverified correspondence is received and uploading to the case.
• Reviewing accounts to obtain additional contact details.
• Admin support for the remainder of the Client Services team, plus our legal team and collection team as required.
• Handling deliveries, visitors to the office, and distribution of stationary.

Skills

Attention to detail

Problem solving

English proficiency

Communication skills

Flexible

Tools

Microsoft Office

Job description

Credit Style, based near Sheffield, is looking for an organized administrator to support Client Services and our legal team. The role is full-time, on-site, 37.5 hours per week, with background checks required before starting.

You will process inbound/outbound mail, handle emails, apply cheque payments, and maintain the case management system with updates and client requests. Training and career development are provided.