Client Services Associate (Entry Level - 2027 Start)

proSapient; Greater London; Hybrid; GBP 30,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

Hybrid working

Job summary

proSapient is a global Expert Network firm headquartered in London with offices in Lisbon, Toronto, and Raleigh. As an Associate, you will rapidly connect clients (Private Equity & Consultancy firms) with top industry experts worldwide, leveraging an AI-driven platform and proactive research to understand client briefs.

You will source experts globally, engage via calls, emails and messages, and manage projects to meet tight deadlines.

Qualifications

• Excellent communication skills with fluency in English at C1 level.
• Ability to sell, persuade and build relationships with clients.
• Strong project management capabilities and ability to manage multiple briefs.

Responsibilities

• Understand client briefs and conduct initial research into industries and topics to build client context.
• Source experts globally using the AI-driven platform and other networks.
• Communicate with experts via calls, emails and messaging to assess fit for briefs.
• Manage projects with the team to meet deadlines and exceed client expectations.

Skills

Communication

Sales

Project management

Negotiation

Fluent English

Job description

proSapient is a global Expert Network firm. We provide clients with rapid access to high-quality, relevant expert insights, through a combination of world-class client services and innovative AI technology. Whether it’s a private equity firm evaluating an investment or a consultancy business charting a new strategy, we connect these clients with industry experts who deliver the insights needed to make impactful, informed decisions.

We are a venture capital-backed scale-up headquartered in London with a diverse, international presence across our offices in Lisbon, Toronto, and Raleigh. With a team of over 330 employees, we are one of the UK's fastest growing and most successful female co-founded businesses.

We will be recruiting for multiple start dates throughout 2027 - Please submit all applications in English.

What is an Associate?

As an Associate, your primary responsibility is to rapidly connect our clients (Private Equity & Consultancy firms) with top industry experts from around the globe. Our clients have high expectations, so if you excel in a fast-paced target-driven environment, proSapient could be the ideal place for you. After an intensive training period, you'll be honing and applying a variety of skills, including communication, sales, project management, and negotiation.

You won't find a typical 9-to-5 here – we work with some of the world’s most respected investment and professional services firms, and sometimes the role will require going the extra mile and putting in extra hours. However, the rewards, uncapped commission and growth opportunities make it all worth it!

The key duties of this role will include:

• Understand Client Briefs: Receive and understand various client briefs, conducting initial research into new industries, companies and business topics to ensure a good base level of understanding of your client’s needs. Your business and commercial understanding will grow exponentially.
• Expert Sourcing: Having understood the client brief, a large part of your day will be spent sourcing experts on a global scale by:

1) Utilising our AI-driven Platform as a key source to find potential matches from within our existing network and

2) Utilising professional networking sites and other online resources to source new experts to join our network.

• Expert Communication: Employing a mix (Calls, Emails, Messaging, etc...) of outbound methods to reach experts, you’ll then engage with and vet to evaluate their suitability for the brief. These interactions are fantastic opportunities to learn more about an industry, build your professional network and hone your negotiation skills.
• Project Management: Work closely with your team to meet project deadlines and exceed clients’ expectations.

• The drive to meet and exceed personal targets. Comfortable working in a fast-paced environment and
  taking ownership of your own success.

• A client-focused mindset, committed to surpassing client expectations and delivering true value through
  speed, quality and excellent service.
• Excellent communication skills with fluency in English at C1 level (the ability to speak other languages is a plus).
• A curious nature, enjoying the opportunity to learn about various industries and develop new skills.
• Enjoy working in a team and collaborating with others to achieve success.

• Generous uncapped commission scheme that is designed to encourage and reward over performance - the sky is the limit!
• Hybrid working (a maximum of 3 days in the office)
• On top of the hybrid working policy, you can enjoy the flexibility of working remotely for up to 20 days extra each year, allowing you to tailor your work environment to your needs and embrace a change of scenery.
• Growth Opportunities- At proSapient, your career growth is as dynamic as the role itself! We offer multiple paths for career development, allowing you to tailor your journey based on your skills and interests.
• Enhanced Maternity & Paternity pay
• Team outings- From quarterly gatherings to our annual winter & Summer parties, we love to celebrate, collaborate and have fun together!
• Health Insurance

We are committed to building an inclusive workplace – did you know that marginalized groups are less likely to apply to jobs unless they meet every requirement listed? If you are interested in the above role, but don’t necessarily tick every box, we encourage you to apply anyway – this role could still be a great match!

At proSapient, we are an equal opportunity employer. As such, we offer equal employment opportunities without regard to race, colour, religion, sex (including pregnancy and gender identity), national origin, age, disability, genetic information, veteran status and other protected class characteristics.

All employment is decided based on qualifications, merit, and business need. Due to the regulated nature of our clients, all successfully offered candidates are subjected to thorough screening & pre-employment checks, including an enhanced background check, which can affect the outcome of any offer of employment.