Client Services Associate

Ashtons Estate Agents; Welwyn Garden City; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking dynamic and career-driven individuals to join their team. This unique opportunity involves engaging with clients and providing essential ancillary services such as mortgages and removals. As part of a robust academy graduate scheme, you will receive specialized training across various business facets, ensuring your growth into a market-leading property professional. With a commitment to personal development and a vibrant work culture, this role offers a pathway to becoming a future leader within the organization. If you are passionate about customer service and eager to make an impact, this position is perfect for you.

Benefits

Free parking

Employee Assistance Programme

Face-to-face counselling

Free flu jabs

Monthly lunches

Fresh fruit

Paid volunteering days

Discounted gym membership

Free period products

Company parties/social events

Qualifications

• A people person with a passion for customer service and a great telephone manner.
• A progressive individual who is sales-oriented and enthusiastic.

Responsibilities

• Processing leads using bespoke software and following up on leads.
• Assisting in overflow calls and prospecting archived files.

Skills

Customer Service

Communication Skills

Sales Orientation

Teamwork

Telephone Skills

Tools

Bespoke Software

Job description

Having recently heavily invested in our Academy, we are recruiting career-driven and progressive team members to be based at our Harpenden Head office. This is a unique opportunity that will involve selling secondary ancillary services to our customers (mortgages, removals, conveyancing). You will be speaking with clients, purchasers, landlords, and tenants by telephone as well as communicating via email. You will identify referral opportunities to introduce clients to hand-picked professionals, whom we have partnered with, in order to provide ancillary services.

While performing this role, you will have the opportunity to go through a year’s specialist training focused on how to become a market-leading property professional as part of our academy graduate scheme. This will involve spending time in all facets of our business, from residential sales, lettings, land & new homes, marketing, asset management, and sales progression. Once you have ‘graduated’ you will have the chance to join one of these departments to continue your development and career at Ashtons.

Our vision is that our high-performing graduates will one day be the future leaders of our business!

Key Responsibilities

1. Processing leads using bespoke software
2. Following up on leads generated by CSD and branches
3. Assisting in overflow calls from branches
4. Prospecting archived/old files

Job Requirements and Skills

1. A people person who is open, friendly, and has a passion for great customer service
2. A team player who is enthusiastic, compassionate, and hardworking
3. Able to help branches build strong relationships with potential clients
4. Great telephone manner and communication skills
5. A progressive and driven individual who is sales-oriented
6. Someone who is comfortable making a high number (80-100) calls per day to warm clients

Hours

Monday to Friday: 8:45 – 18:00

1-in-4 Saturdays: 9:00 – 17:00 (with a day off in the week)

Additional Benefits

1. Free parking
2. Employee Assistance Programme
3. Face-to-face counselling
4. Free flu jabs
5. Monthly lunches
6. Fresh fruit
7. Paid volunteering days
8. Discounted gym membership
9. Free period products
10. Company parties/social events
11. End of month drinks
12. Enhanced maternity & paternity leave

About Ashtons

Ashtons is an independent Estate Agency practice, founded over 40 years ago. Driven by meaningful service and performance values, Ashtons has become the unique entity it is today. The group provides first-class Estate Agency, Letting Agency, and New Homes in Harpenden, Welwyn Garden City, Berkhamsted, Hitchin, and St Albans. Outlying rural areas are dealt with through our specialist Village & Country office in Redbourn and second Village & Rural department at Welwyn Garden City.

At Ashtons, everyone is treated as an individual from the day we first meet them to the day we hand over the keys to their new home. We strive to cater for specific needs – nothing is classed as standard, and nothing is left to chance. Exemplary service sits naturally alongside unrivalled performance.

We have strength and depth with over 120 enthusiastic and professionally minded people, who contribute daily to the success of our brand throughout Hertfordshire.

We have been recognised by the Sunday Times for 4 consecutive years in their Best 100 Medium Companies to Work For list, being proud recipients of 1st place in the Property Sector's best company to work for in the UK. We were gold and silver medal winners at The Times/Sunday Times Estate Agent of the Year awards, East of England, for Sales.