Client Services Associate

Jobtailor; Greater London; On-site; GBP 42,000 - 62,000; Full time

Job summary

GLAS seeks an Operations specialist to manage client transactions (loans and bonds) with a focus on accuracy and timeliness. You will coordinate with the EMEA Client Services Team, input data in SOLVAS, and handle funds flow, payments and notices for borrowers and lenders.

Responsibilities include managing drawdowns, rate fixes, redemptions, and maturities, while ensuring compliance with documentation and deadlines. Experience with financial operations and strong communication is essential.

Qualifications

• Proven ability to manage client transactions (loans/bonds) to tight deadlines.
• Attention to detail and strong organisational skills are essential.
• Flexibility to adapt to changing business needs.

Responsibilities

• Liaise with EMEA Client Services Team and manage operational aspects of GLAS client transactions.
• Process all operational steps within deadlines and for a specific portfolio of Loans/Bonds.
• Act as primary operational contact for Borrowers and Lenders on assigned transactions.
• Manage drawdowns, rollovers, rate fixes, pre-payments, redemptions and maturities.
• Input data into SOLVAS and generate notices to Borrowers/Lenders within timeframes.
• Handle funds flow, payments via Barclays.Net and foreign exchange as appropriate.
• Calculate repayments, interest, fees including PIK and non-pro rata events; reconcile accounts.
• Handle transfers and ensure compliance with transaction documentation.

Skills

Client Transaction Management

Financial Operations

Attention to Detail

Organizational Skills

Strong Communication

Time Management

Education

Finance or business degree

Tools

SOLVAS

Barclays.Net

Job description

• Liaise closely with the EMEA Client Services Team
• Manage and process all operational aspects of GLAS client transactions within specific deadlines
• Maintain responsibility for a specific portfolio of Loans / Bonds
• Act as the primary operational contact for Borrowers and Lenders on assigned transactions
• Manage drawdowns, rollovers, rate fixes, pre-payments, redemptions and maturities
• Input relevant data into Solvas
• Generate and send notices to Borrowers and Lenders within specific timeframes
• Receive and check SSI’s and initiate the call back process where necessary
• Manage funds flow between Borrowers and Lenders
• Make payments through Barclays.Net and arrange foreign exchange transactions where appropriate
• Calculate and pay principal repayments, interest, commitment and other fees, including PIK and non-pro rata events
• Reconcile accounts
• Handle transfers, ensuring requests comply with transaction documentation and collecting transfer fees
• Understand deal documentation for system input and responding to Borrower / Lender queries
• Deal with client queries in a timely manner
• Handle audit requests
• Escalate relevant matters to Team Leader and/or Managers in a timely manner
• Perform due diligence regarding potential fraud, money laundering, and financial and reputational risk to GLAS

Requirements

• Proven examples of working to tight deadlines
• A high degree of detail and strong organisational skills
• Previous experience of using SOLVAS desirable
• A desirable degree in a finance or business related field
• Strong attention to detail and ability to work to tight deadlines
• Flexibility to adapt to the changing needs of a growing business
• The ability to represent GLAS to high standards and expectations at all times

Core Competencies

Demonstrates expertise in managing client transactions, including loans and bonds, while ensuring compliance with documentation and deadlines. Proficient in financial operations, data management, and client communication, with a strong focus on detail and organizational skills.

Highest-signal resume keywords

• Client Transaction Management
• SOLVAS Proficiency
• Financial Operations
• Attention to Detail
• Organizational Skills

Hard Skills

• Loan Management
• Bond Management
• Funds Flow Management
• Payment Processing
• Account Reconciliation
• Due Diligence
• Financial Risk Assessment

Soft Skills

• Strong Communication
• Adaptability
• Time Management

Industry Keywords

• Client Services
• Operational Management
• Transaction Documentation
• Fraud Prevention
• Money Laundering Compliance

Tools & Technologies

• Barclays.Net
• SOLVAS