Client Services Associate (Fixed Term Contract - 9 months)

GLAS; City Of London; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Base salary + bonus

Hybrid working

28 days annual leave + bank holidays

Long service award

Private Medical Insurance

Private pension plan

Life insurance plan

Employee Assistance Program (EAP)

Season ticket loan scheme

Yearly eye examination

Gym membership discount

Career development and study support

Job summary

GLAS is hiring a Client Services Associate in London on a fixed-term 12-month contract with hybrid working. The role supports the EMEA Client Services Team, handling operational tasks for loan and bond transactions and ensuring timelines are met.

You will manage data input in Solvas, generate notices, process payments, and respond to borrower/lender inquiries while maintaining high service standards. In this environment, accuracy and proactive communication are essential.

Qualifications

• Proven examples of working to tight deadlines.
• A high degree of detail and strong organisational skills.
• Flexibility to adapt to the changing needs of a growing business.

Responsibilities

• Manage and process all operational aspects of client transactions within deadlines.
• Input data into the Solvas system and generate notices for borrowers and lenders.
• Handle funds flow between borrowers and lenders and make payments.
• Respond to client queries in a timely manner and escalate where needed.

Skills

Deadline-driven

Attention to detail

Organisational skills

Customer service mindset

Education

Finance or business degree

Tools

SOLVAS

Job description

Fixed Term Contract - 12 months

Location: London

Salary: Negotiable

Hybrid Working

The role of Client Services Associate

GLAS is an international provider of institutional debt administration services, serving lenders, borrowers, issuers, and advisers offering a global platform across Loan Agency and related services, Capital Markets and Restructuring.

GLAS’ vision is to be recognised as the best-in‑class independent, non-creditor, conflict‑free provider of institutional debt administration services, enabling global clients and counterparties to achieve successful outcomes on their transactions.

The business currently comprises c.500 employees who deliver a solution-based, innovative service, ensuring GLAS is the preferred global partner of choice. GLAS has a blue‑chip customer base developed over many years; select clients include Apollo, Blackstone, CVC, Deutsche Bank and Goldman Sachs. GLAS has been recognised as the premier independent provider of loan agency and bond trustee services with a portfolio of over $800 billion assets across its global platform. The company is headquartered in London with offices in Paris, Frankfurt, Madrid, New York, New Jersey, Sydney, Melbourne, Brisbane, Singapore, Dubai, Hong Kong, Milan and Rome.

To expand our successful operation we are hiring a Client Services Associate at GLAS. The Client Services Associate will liaise very closely with the EMEA Client Services Team. The role includes managing and processing all operational aspects of GLAS client transactions within specific deadlines. Each team member has responsibility for a specific portfolio of Loans / Bonds and is the primary operational contact for the Borrowers and Lenders on these transactions.

To be successful in your role

We are looking for a dynamic individual able to work in an entrepreneurial fast pace working environment. To be successful in this role you are an effective communicator with excellent communication skills.

Responsibilities

• Managing drawdowns, rollovers, rate fixes, pre-payments, redemptions and maturities.
• Inputting relevant data into the system Solvas.
• Generating and sending notices to Borrowers and Lenders within specific timeframes.
• Receiving and checking SSI’s, initiating the call back process where necessary.
• Managing funds flow between Borrowers and Lenders.
• Making payments through Barclays.Net, arranging a foreign exchange transaction where appropriate.
• Calculating and payment of principal repayments, interest, commitment and other fees (including PIK and non‑pro rata events)
• Reconciling accounts.
• Handling of transfers ensuring requests comply with the transaction documentation and the collection of transfer fees.
• Understanding of deal documentation for inputting into the system or responding to Borrower / Lender queries.
• Dealing with client queries in a timely manner.
• Dealing with Audit request.
• Timely escalation of relevant matters to Team Leader and/or Managers.
• Due diligence with regards to potential fraud, money laundering, and both financial and reputational risk to GLAS.

Experience And Qualifications

• Proven examples of working to tight deadlines
• A high degree of detail and strong organisational skills
• Previous experience of using SOLVAS desirable
• A desirable degree in a finance or business related field

Person Specification

• Strong attention to detail and ability to work to tight deadlines
• Flexibility to adapt to the changing needs of a growing business
• The ability to represent GLAS to high standards and expectations at all times

Benefits

• Base salary + bonus
• Hybrid working
• 28 days annual leave + bank holidays
• Long service award
• Private Medical Insurance
• Private pension plan
• Life insurance plan
• Employee Assistance Program (EAP)
• Season ticket loan scheme
• Yearly eye examination
• Gym membership discount
• Career development and study support

Our people are at the heart of GLAS's success. We are committed to attracting, developing and retaining talented individuals in an environment built on inclusivity, diversity and opportunity. We believe that diverse perspectives drive innovation, encourage meaningful discussion and help us deliver the best outcomes for our clients.

We are passionate about supporting our employees' career development and long-term success. Our culture is underpinned by our core values of Excellence, Client Centricity, Collaboration and Innovation, which guide the way we work, support our clients and achieve results together.

At GLAS, we are committed to creating an environment where everyone has the opportunity to contribute, develop and thrive, regardless of background or experience. We believe that fostering an inclusive workplace strengthens our business, our people and the service we provide to our clients.