Client Services Assistant

Birketts LLP; Sevenoaks; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Long Service holiday

Private Healthcare

Staff Profit Share

Life Assurance

Dress for your Day

Job summary

Birketts LLP is seeking a Facilities and Reception support role based at our Sevenoaks office. You will help deliver a professional and proactive service ensuring the office operates smoothly day-to-day.

The role requires experience in customer-facing environments, strong communication, and the ability to handle diverse enquiries with a calm, professional approach. A full-time, office-based position with flexible patterns is offered.

Qualifications

• Proven experience of working in a customer facing environment.
• Ideally front of house customer service experience.
• Experience handling tricky situations while interacting with others (public, clients, colleagues).
• Effective communication and organisational skills.
• Good understanding and use of Microsoft Office applications.
• Maintain a motivational and proactive approach at all times.
• Flexible to meet business requirements.

Responsibilities

• Ensure the office is presented to a high standard, especially communal and client facing areas.
• Liaise with client services and other firm departments to provide support.
• Provide business service support across all departments in the office.
• Deliver excellent client service in person, by email, or by phone.
• Book, prepare and clear meeting rooms and organise refreshments.
• Assist with large conferences and events preparation.

Skills

Customer service

Front of house

Communication

Organisational skills

Team player

Problem solving

Tools

Microsoft Office

Job description

Birketts is a full service, UK Top 50 law firm. With a heritage spanning 160 years, we have more than 700 lawyers and legal professionals and over 600 staff based in Bristol, Cambridge, Chelmsford, Ipswich, London, Norwich and Sevenoaks. We advise businesses, government and public sector organisations and individuals in the UK and internationally across four principal practice groups: Real Estate, Corporate Services, Dispute Resolution and Private Client.

The team you will join

Our Operations team sits within our wider Business Services Division. The team provide strategic and operational management across all sites to ensure the delivery of an industry leading, client-focused facilities management service (hard and soft services) including building and estates management, front of house, reception, cleaning services, catering, records and archive management, reprographics, health and safety and ESG.

The work you will be doing

Reporting to the Office Manager, you will help deliver a highly professional and proactive facilities and reception service, ensuring the office operates smoothly and efficiently on a day-to-day basis.

Main Accountabilities:

• Ensuring the office is always presented to a high standard particularly the communal and client facing areas.
• Assist with effective liaison, support and assistance between the client services team and the rest of the firm.
• Provide business service support across all departments in the office and assist, where appropriate, with any office related issues.
• Deliver excellent client service to clients across the firm, ensuring all enquiries are handled promptly, professionally, and courteously in person, by email, or by phone.
• Book, prepare and clear meeting rooms and organise refreshments as required.
• Assist with preparing for large conferences and events.
• Maintain and monitor office supplies.
• Mail and DX duties cover, including all incoming and outgoing couriers.
• Ensure the appropriate Health & Safety procedures are followed such as the fire procedure and first aid.
• Assist with general administration tasks.

Please note that this job profile is not an exhaustive list of duties but merely an outline of the key components of the role. You may be required by your line manager to take on additional responsibilities when requested.

What we are looking for

• Proven experience of working in a customer facing environment.
• Ideally have front of house customer service experience.
• Experience of handling tricky situations whilst interacting with others (members of public, customers, colleagues).
• Effective communication and organisational skills.
• Good understanding and use of Microsoft Office applications.
• Maintain a motivational and proactive approach at all times.
• Adaptable to change and innovative ideas.
• Flexible to meet business requirements.
• Excellent planning, time management and organisational skills.
• Team player.
• Ability to remain focused and decisive when working to specified targets in a pressured environment.
• A physically active, hands-on role, ideal for someone who thrives on staying busy and maintaining a high level of productivity.

Hybrid Working

Due to the nature of work required, this role is fully office based 37.5 hours per week, 8.00am - 5.00pm.

We welcome applications from people looking for flexible, agile, and part-time roles and we are happy to explore your preferred working patterns as part of your application.

As a Birketts colleague, you will be eligible to receive a wide range of benefits:

• Long Service holiday award - 1 extra week every 10 years continuous service
• Private Healthcare with BUPA (offered after probation is passed)
• Staff Profit Share and Individual Performance Bonus Scheme
• Salary sacrifice (Pensions, Staff Profit Share)
• Life Assurance - 4 x salary / Permanent Health Insurance
• Paid CSR Day
• Enhanced Maternity/Paternity Leave
• Subsidised gym membership
• Electric car scheme
• Dress for your Day Policy

You can find out more on our website: https://www.birketts.co.uk/recognition-reward-benefits/

Inclusivity and Culture

At Birketts, our culture is driven by ambition and a commitment to positively impact all the communities we serve. We are dedicated to the success, development, and wellbeing of our colleagues, helping them achieve their goals and seize the opportunities that come with our growth.

Birketts is committed to being an Equal Opportunity Employer. Our policy is unequivocal: we do not tolerate discrimination based on age, disability, sex, race, religion or belief, gender reassignment, marriage or civil partnership, pregnancy or maternity, or sexual orientation.

We pride ourselves on being an inclusive organisation that actively promotes equality of opportunity for all, valuing the right mix of talent, skills, and potential. We welcome applications from a diverse range of candidates, and selection for roles is based solely on individual merit.

If you require this advert in an accessible format, please visit https://diversityjobsgroup.com/company/birketts/

Artificial Intelligence (AI)

At Birketts, we recognise the evolving role of artificial intelligence (AI) in the legal profession and recruitment. We welcome innovation and understand that candidates may use AI tools to support their job applications. However, we expect all applicants to use AI responsibly and ethically.

Our expectations regarding AI use in applications:

• Your application should reflect your own voice, experiences, and insights. AI may assist in structuring or refining your responses, but it must not replace your personal input.
• Do not use AI to misrepresent your qualifications, experiences, or skills. Any form of exaggeration or fabrication may result in rejection from the process.
• If you have used AI tools to assist with your application, be prepared to discuss how and why you used them during the interview process.
• Do not submit content generated by AI tools that may include personal or sensitive data not intended for public disclosure.
• AI-generated content should be reviewed and edited by you to ensure accuracy, relevance, and alignment with the role and our firm’s values.

We are committed to fair and inclusive recruitment practices. The use of AI should enhance, not compromise, your application. We encourage candidates to demonstrate critical thinking, commercial awareness, and a genuine interest in our firm.

If you have any questions about our expectations or the use of AI in your application, please contact our Talent Acquisition Team via [e-mail]