Client Services Assistant - Manchester

Fitch Group, Inc., Fitch Ratings, Inc., Fitch Solutions Group; London; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as a Client Services Assistant, where you will be part of a dynamic team dedicated to delivering exceptional service in a hybrid working environment. This role offers the opportunity to manage delegate registrations, support learners, and ensure compliance with service levels. With a focus on customer experience and attention to detail, you will thrive in a fast-paced setting while contributing to the success of a global leader in financial services training. Embrace the chance to develop your career in a collaborative culture that values diversity and innovation.

Qualifications

• Experience in a fast-paced, multi-channel environment managing conflicting priorities.
• Proficiency in Microsoft Office and familiarity with communication systems.

Responsibilities

• Administer delegate registrations for training courses and exams.
• Support learners with processing changes and cancellations to exams/programmes.

Skills

Microsoft Office

Customer Service Skills

Attention to Detail

Communication Skills

Multi-channel Management

Tools

ZenDesk

Zoom

WebEx

Job description

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Fitch Learning is currently seeking a Client Services Assistant based out of our Manchester office.

What We Offer:

• You’ll be working in a brilliant team of Client Services Assistants and Manager, supporting delegates with their Professional Qualification requirements on a global basis.
• As part of a busy and collaborative team, you’ll work at pace and deliver service excellence.
• Being part of Fitch Group, there’s great scope for development and progression.
• Hybrid working: three days in our modern Manchester offices and two days from home.

We’ll Count on You To:

• Administer delegate registrations for training courses and exams, ensuring compliance with our Service Levels for both Fitch Learning’s corporate clients and self-funded delegates.
• Support learners with processing changes and cancellations to exams/programmes, and process bookings.
• Manage data including confirmations and results through Fitch Learning systems and third-party vendors.
• Support learners and clients by setting up access to learning platforms, portals, and arranging access to learning materials and textbooks.
• Support administrative and logistical delivery of learning solutions, including travel and accommodation booking, progress reports, classroom setup, invoicing, and performance reporting.
• Respond professionally and efficiently to learner and client queries via various communication channels, ensuring excellent customer experience.
• Follow established processes and policies to ensure bookings and invoices are accurate and issued on time.

What You Need to Have:

• Experience in a fast-paced, multi-channel environment managing conflicting priorities across email, phone, and internal requirements.
• Experience in a high-volume role with defined Service Levels and tight deadlines. Proficiency in Microsoft Office (Outlook, Excel, Word, Teams) and familiarity with communication systems like Zoom/WebEx.
• Excellent attention to detail and customer service skills, including handling challenging conversations.
• Enthusiastic, proactive, and able to remain calm under pressure.

What Would Make You Stand Out:

• Experience in the financial services or learning industry.
• Experience using ZenDesk and Live Chat/Instant Messaging.
• A proven track record of meeting SLA targets and building positive client relationships.

Why Fitch?

At Fitch Group, our global perspectives and collaborative culture set us apart. We value diversity and encourage the exchange of ideas, ensuring every voice is heard and your work makes an impact regardless of seniority.

We are building incredible things at Fitch and invite you to join us on our journey.

About Fitch Learning:

A leader in financial services training, Fitch Learning offers comprehensive solutions including expert faculty, e-learning, coaching, and blended assessments to enhance individual and business performance.

About Fitch Group:

A global leader in financial information services operating in over 30 countries, owned by the Hearst Corporation, comprising Fitch Ratings, Fitch Solutions, and Fitch Learning.

Additional Information:

Visit our websites for more information. Fitch is committed to objectivity and integrity, requiring employees to declare securities holdings and potential conflicts of interest. We are an Equal Opportunity and Affirmative Action Employer, evaluating applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, or other protected classifications.