Customer Experience Specialist

JR United Kingdom; Milton Keynes; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An established organization in Milton Keynes is seeking a Customer Experience Specialist for a 6-month interim role. This exciting opportunity involves delivering Customer Experience and Engagement Strategies, ensuring customer satisfaction through effective journey mapping and stakeholder management. The ideal candidate will have a strong background in Customer Experience, Service Design, and project management, with a focus on utilizing customer insights to enhance service delivery. Join a dynamic team and contribute to meaningful improvements in customer engagement while enjoying the benefits of hybrid working.

Qualifications

• Experience in Customer Experience and Service Design.
• Knowledge of customer journey mapping and project management.

Responsibilities

• Deliver Customer Experience and Engagement Strategies.
• Support delivery of Customer Experience Strategy priorities.
• Utilise customer insight to drive service improvement.

Skills

Customer Experience

Service Design

Project Management

Customer Journey Mapping

Digital Knowledge

Report Writing

Stakeholder Engagement

Job description

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Customer Experience Specialist, milton keynes

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Client:

Hays

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

28.04.2025

Expiry Date:

12.06.2025

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Job Description:

Your new company
Hays are working with an established organisation in the Milton Keynes area who have a great interim opportunity initially for 6 months for an Experienced Customer Experience Specialist.

Your new role
The main function of the role is to deliver Customer Experience and Engagement Strategies, generating customer feedback to reduce complaints and inform co-creation of policies, standards and activities to achieve amazing services for our customers and excellent levels of customer satisfaction. This is a great opportunity to be part of a project team delivering robust customer journey mapping and stakeholder project management.
Key Responsibilities:

• Support delivery of the Customer Experience Strategy priorities and business commitments, ensuring agreed benefits are delivered on time and in budget.
• Delivery of the Customer Engagement Strategy.
• Support customer events and other customer insight activities as required.
• Ensure meaningful complaints data forms a key component of customer insight to direct service improvements.
• Undertake root cause analysis to deliver final fixes to improve services and reduce complaints.
• Plan, initiate, develop and support activities and interventions to reinforce customer centricity in the culture.
• Support implementation of change projects emanating from customer insight and complaints.
• Utilisation of customer insight to inform and drive service improvement.
• Build effective working relationships across the business that, ensure effective utilisation of customer feedback information and reports.
• Apply robust data protection controls at all times.

What you'll need to succeed
The ideal candidate for the role will have experience in Customer Experience / Service Design, knowledge of customer journey mapping, an accomplished project manager who can develop strategy and work with internal and external stakeholders. Able to use customer insights and facilitate a good understanding of issues raised and journey mapping. This is a technical role, so digital knowledge is essential, report writing and presenting will be a large requirement for the role. There will be occasional travel to sites in London and Manchester to present to stakeholders.
What you'll get in return
This is a great opportunity to be part of an established business, a 6 month interim position, offering a competitive salary, hybrid working.
What you need to do now
If you have the relevant experience for the position please apply via the link
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Your new company
Hays are working with an established organisation in the Milton Keynes area who have a great interim opportunity initially for 6 months for an Experienced Customer Experience Specialist.

Your new role
The main function of the role is to deliver Customer Experience and Engagement Strategies, generating customer feedback to reduce complaints and inform co-creation of policies, standards and activities to achieve amazing services for our customers and excellent levels of customer satisfaction. This is a great opportunity to be part of a project team delivering robust customer journey mapping and stakeholder project management.
Key Responsibilities:

• Support delivery of the Customer Experience Strategy priorities and business commitments, ensuring agreed benefits are delivered on time and in budget.
• Delivery of the Customer Engagement Strategy.
• Support customer events and other customer insight activities as required.
• Ensure meaningful complaints data forms a key component of customer insight to direct service improvements.
• Undertake root cause analysis to deliver final fixes to improve services and reduce complaints.
• Plan, initiate, develop and support activities and interventions to reinforce customer centricity in the culture.
• Support implementation of change projects emanating from customer insight and complaints.
• Utilisation of customer insight to inform and drive service improvement.
• Build effective working relationships across the business that, ensure effective utilisation of customer feedback information and reports.
• Apply robust data protection controls at all times.

What you'll need to succeed
The ideal candidate for the role will have experience in Customer Experience / Service Design, knowledge of customer journey mapping, an accomplished project manager who can develop strategy and work with internal and external stakeholders. Able to use customer insights and facilitate a good understanding of issues raised and journey mapping. This is a technical role, so digital knowledge is essential, report writing and presenting will be a large requirement for the role. There will be occasional travel to sites in London and Manchester to present to stakeholders.
What you'll get in return
This is a great opportunity to be part of an established business, a 6 month interim position, offering a competitive salary, hybrid working.
What you need to do now
If you have the relevant experience for the position please apply via the link
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Desired Skills and Experience
Service Design, Customer Experience Specialist

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk