Client Operations and Finance Manager- Mobile App - £50k-£70k

MHA Executive; England; On-site; GBP 45,000 - 80,000; Full time

Benefits offered by this job

Competitive salary (45k - 80k GBP gross annually)

Opportunity for broad experience

Friendly team environment

Hybrid working model

Job summary

A rapidly expanding app-based company in London is seeking a proactive Client Services Analyst. This entry-level role involves managing client interactions, conducting data analysis, and supporting operational activities in a fast-paced environment. Candidates should have 2+ years of experience in client servicing or financial operations, strong communication skills, and proficiency in analytical tools like Excel and SQL. The position offers a competitive salary and a hybrid working model, allowing flexibility within the team.

Qualifications

• 2+ years of experience in client servicing or financial operations.
• Strong written and verbal communication skills.
• Highly detail-oriented with numeric confidence.
• Experience in market research or advertising is a plus.

Responsibilities

• Manage day-to-day client interactions and workflows.
• Build relationships with partners and identify growth opportunities.
• Handle invoicing and payments to ensure smooth operations.
• Conduct data analysis for insights and performance improvement.
• Provide high-quality support to clients.
• Contribute to product development with client insights.
• Stay informed about industry trends for data-driven improvements.

Skills

Client servicing

Data analysis

Communication skills

Attention to detail

Analytical tools proficiency

Tools

Excel

SQL

Quickbooks

Xero

Job description

Client Services Operations – Market Research

My client is a rapidly expanding app-based company in Central London, specializing in the market research and paid survey arena (Top 100 Lifestyle App Store). With millions of users worldwide answering millions of surveys per month, they are looking for a proactive and analytical Client Services Analyst to support both their client-facing and internal operational activities.

This role combines elements of client servicing, operations, and finance, offering exposure to multiple parts of the business in a fast-paced, collaborative environment.

Job Description

• Manage day-to-day client interactions and internal operational workflows.
• Build and maintain strong relationships with business partners, fostering collaboration and identifying opportunities for growth.
• Handle invoicing and payments, including issuing client invoices, tracking receipts, following up on late payments, and making bank transfers, ensuring smooth financial operation.
• Conduct data analysis to identify patterns, trends, and insights that inform decision-making and improve performance.
• Provide high-quality support to clients, ensuring a consistent and positive experience.
• Contribute to product development by sharing client insights, testing new features, and providing feedback for product roadmaps.
• Stay informed about industry trends, gather feedback, and propose data-driven improvements.

Requirements

• 2+ years of experience in client servicing, customer success, relationship management, or financial operations.
• Excellent written and verbal communication skills with strong English proficiency.
• Highly detail-oriented and confident working with numbers.
• Proficiency with analytical tools such as Excel, SQL, or BI platforms.
• Familiarity with accounting systems such as Quickbooks or Xero.
• Self-starter who thrives both independently and in small teams.
• Experience in the market research or advertising industries, particularly engaging with large client portfolios, is a plus.

Company offers

• Competitive salary (45k - 80k GBP gross annually, depending on experience).
• Exciting and challenging work within a growing startup and friendly team.
• Opportunity to gain broad experience across multiple areas of the business.
• Hybrid working model: minimum 2 days per week in our London office.
• Based in London, United Kingdom.

Seniority level

Entry level

Employment type

Full-time