Customer Success Manager

Unicorn; Greater London; Hybrid; GBP 36,000 - 50,000; Full time

Benefits offered by this job

Hybrid work arrangement

International travel after year 1

Structured onboarding with cross-team交

Job summary

Unicorn in London is seeking a Client Relations Manager to own the post-sale experience for leading financial institutions worldwide. You will guide onboarding, adoption and renewal, acting as the trusted contact and coordinating with New Business and Account Management to ensure satisfaction and alignment.

You will build deep relationships with stakeholders, identify expansion opportunities, and contribute to product feedback.

Qualifications

• B2B sales experience in the financial sector or equivalent.
• Strong understanding of financial markets and current affairs.
• Proven ability to manage multiple stakeholders and teams.
• Excellent interpersonal and written communication skills.
• Demonstrated collaboration across functions to deliver client value.

Responsibilities

• Co-run the post-sale client journey across onboarding, adoption and renewal phases.
• Develop relationships with stakeholders within global and regional accounts.
• Serve as the initial point of contact for customers and address ad-hoc enquiries.
• Collaborate with New Business and Account Management to ensure customer satisfaction and product alignment.
• Identify expansion and upsell opportunities within the account base.
• Co-manage renewal processes and identify churn risks.
• Provide client feedback to Product and Marketing to influence roadmap.

Skills

B2B sales experience

Financial markets knowledge

Relationship management

Communication skills

Account management

Education

Bachelor's degree

Job description

Our client is a leading provider of intelligence and analysis on global financial markets, combining real-time analysis, deep fundamental research and journalism to deliver actionable insights for traders and investors. Headquartered in London with a presence across the US and Asia, they are looking for ambitious people to join their ongoing growth journey. I generalised the markets they cover, the office cities and the travel destinations, since those details together would make the company easy to identify. If you want it even more anonymous, the 30% growth and 60+ hires figures could be softened to "consistent double-digit growth" and "significant headcount expansion".

About the Role

Client Relations Manager Our client, a fast-growing financial intelligence business, has grown 30% year-on-year for five consecutive years. As they scale, they are hiring 60+ new people every year, and Client Relations sits right at the heart of that expansion. This is an opportunity to join the team at a pivotal stage of growth, taking ownership of the post-sale experience for leading financial institutions worldwide. From onboarding through adoption and renewal, you will serve as a trusted point of contact for clients. Day to day, you will cultivate relationships with key stakeholders, identify opportunities for account growth, and partner closely with New Business and Account Management to maintain high levels of client satisfaction. As the business scales, this role offers clear scope for progression, whether through deepening account management expertise or moving into broader commercial leadership.

Responsibilities

• Co-run the post-sale customer journey across onboarding, adoption and renewal phases
• Develop strong relationships with key stakeholders within global and regional accounts
• Act as the initial point of contact for customers, assisting with ad-hoc enquiries
• Collaborate closely with New Business and Account Management teams to ensure customer satisfaction and product alignment
• Proactively identify expansion and upsell opportunities within the account base
• Co-manage renewal processes and identify churn risks
• Feed client insights back to Product and Marketing

Qualifications

• Degree (2:1 or higher) in any discipline

Required Skills

• B2B experience as an SDR or in sales (BDM/AE)
• Experience within financial markets or similar
• Demonstrated strong organisation and team collaboration
• Excellent interpersonal and communication skills
• Passion for financial markets and current affairs

Pay range and compensation package

• £36,000 base salary, uncapped commission, with a realistic £46,000–£50,000 OTE in Year 1
• Structured onboarding with exposure across every part of the business, backed by a comprehensive training programme
• International travel opportunities to major financial hubs after Year 1
• Fun, sociable culture with quarterly incentives, team nights out, sports days and more
• Hybrid working: 3 days in the London office, 2 days remote