Retail Customer Experience Advisor – Front Desk & Phone

Allscreens Nationwide Ltd; Compton; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Staff discounts

Full training provided

32 days holiday

Bonus scheme up to £6,000 per year

Life Insurance

Employee Assistant Program

Long service recognition

Cycle to work

Company events

Job summary

Ashbourne-based Allscreens Nationwide Ltd is seeking a Customer Service Advisor to handle face-to-face and phone support in our retail centre. You will own the customer journey from arrival to departure, with full training provided.

The role requires a passion for service and at least 1 year of customer-facing experience; a bonus scheme up to £6,000 per year and extensive benefits are offered.

Qualifications

• Passion for customer service.
• At least 1 year’s experience dealing with customers face-to-face.
• Full training provided.

Responsibilities

• Own the complete in-centre customer journey from arrival through to departure and future bookings.
• Be honest with the customer about what services/products their vehicle needs.
• Act as the single point of contact for the customer during their visit, ensuring seamless hand-offs to the workshop team.
• Deliver outstanding, consistent, and memorable service.
• Proactively manage customer expectations, handle queries professionally, and resolve enquiries and complaints with care and speed.

Skills

Customer-facing

Communication skills

Team player

Job description

Ashbourne-based Allscreens Nationwide Ltd is seeking a Customer Service Advisor to handle face-to-face and phone support in our retail centre. You will own the customer journey from arrival to departure, with full training provided.

The role requires a passion for service and at least 1 year of customer-facing experience; a bonus scheme up to £6,000 per year and extensive benefits are offered.